SHASTA COOKE
Rathdrum,ID
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trust, dignified care, and varied medical interventions for patients. Offers enhanced care with flexible learning approach and individualized needs of patients/management. Experience in Outpatient and residential settings providing guidance and encouragement through physical and emotional support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Advisor
INNERCEPT LLC
05.2020 - Current
- Supervised and mentored students to promote safety and wellbeing by collaborating with management and implementing any changes to Patients care plan.
- Assisted patients in crisis to navigate emotional, physical and environmental needs.
- Distribution of medication, first aid, food preparation and helped with hygiene management.
- Daily charting and data entry for up to 25 individual outpatients. Set and maintain appointments for several patients schedules.
- Mediated conflict to provide a safe and secure environment through policy enforcement and rapport building.
- Planned and organized social and educational activities to promote community building and personal development among patients.
Caregiver
Generations Center For Senior Living
01.2020 - 05.2020
- Provided safe mobility support.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain Dignity and preserve as much autonomy as possible.
- Assisted with dressing guidance, grooming, hygiene, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing quality of care provided.
Independent Contractor
Bear Naked Productions
10.2018 - 01.2020
- Junior software programmer
- Http, Html, Javascript experience
- Adobe 6 and photoshop experience
- Excel Spreadsheet
- KIPU
- Microsoft Teams
Lead Caregiver
Willow Springs Alzheimers
05.2018 - 10.2018
- Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with mobility limitations through proper transfer techniques and adaptive devices to ensure safe movement within their homes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
- Scheduled daily and weekly care hours for client caseload.
- Completed regular check-ins and progress report for each client and prepared a detailed overview to facilitate smooth transitions between shifts; outlining critical information regarding each patients status.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained strong connections within caregiver community to gain continuous knowledge.
IFront End Supervisor and Customer Service Supervisor
Target Co
11.2015 - 07.2017
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School diploma -
Enterprise High School
Redding, CAA.B.A. - Therapy
On Job Training
Eugene, ORCertification For A Funeral Director - Funeral Service And Mortuary Science
Stratford Career Institute
Web Based01.2023
CPR
National CPR Foundation03.2024
Skills
- Familiarity with Medical terminology and Reporting
- Management skills
- Communication
- Customer Service
- Time Management
- Direct Patient Care
- Behavior intervention
- Medication Administration
- Records Maintenance
- First Aid and Safety
- Client Documentation
- Heavy Lifting
- CPI
- Crisis Management
Certification
CPR Certified
MAY 2018 -PRESENT, OR
Aggressive Behavior Management
MAY 2018 -PRESENT, OR
Timeline
Residential Advisor
INNERCEPT LLC
05.2020 - Current
Caregiver
Generations Center For Senior Living
01.2020 - 05.2020
Independent Contractor
Bear Naked Productions
10.2018 - 01.2020
Lead Caregiver
Willow Springs Alzheimers
05.2018 - 10.2018
IFront End Supervisor and Customer Service Supervisor
Target Co
11.2015 - 07.2017
High School diploma -
Enterprise High School
A.B.A. - Therapy
On Job Training
Certification For A Funeral Director - Funeral Service And Mortuary Science
Stratford Career Institute
CPR
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