Thaniusca Gonzalez
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Paisclo Solutions Corp
03.2023 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Analyzed issues and employed improvement processes.
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Collaborated with leadership to assess and improve policies across board.
- Increased sales by 10%
Account Manager
Paisclo Solutions Corp
06.2022 - 03.2023
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Facilitated new employee orientations to foster positive team attitude.
- Management more than 50 employee
Learning Ambassador
Amazon
08.2021 - 06.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Worked with process assistants and managers to determine the appropriate level of support for entry-level associates.
- Collaborated with process assistants and floor manager to monitor the progress of tier-one associates and adjust instructional strategies to meet specific needs more efficiently
- Trained and mentored 20 new personnel hired to fulfill various roles.
- They are appropriately allocated resourced, budgets, inventories, training support, and team-building materials to increase overall productivity.
- Wrote contracts for company employees, working towards a satisfactory agreement between executives, employees, and personal goals.
Customer Services
Keyfood Supermarket
03.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Nuestra Señora Del Carmen
Venezuela 07.2018
Skills
- New Hire Training
- Job Applicant Interviews
- Checking Time Cards
- Paychex Platform
- ADP
- Teamwork and Collaboration
- Planning and Coordination
- Customer Relations
- Staff Development
- Verbal and Written Communication
- Employee Scheduling
- Client Account Management
Awards
Top Account Manager 2022
Timeline
Assistant Manager
Paisclo Solutions Corp
03.2023 - Current
Account Manager
Paisclo Solutions Corp
06.2022 - 03.2023
Learning Ambassador
Amazon
08.2021 - 06.2022
Customer Services
Keyfood Supermarket
03.2020 - 06.2021
High School Diploma -
Nuestra Señora Del Carmen
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