Levi Mounce
Kansas City,MO
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Ryerson North Kansas City
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Operations Manager
Georgia Pacific
12.2021 - 10.2022
- Planned, assigned, routed, and monitored freight loads while providing safe, on-time service for the customer.
- Devised processes to boost long-term business success and increase profit levels.
- Worked with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay related issues, etc
- Maximized efficiency of fleet operations and profitability and made recommendations for continuous improvement
- Received award for account start-up excellence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
Night Shift Supervisor
Jennie-O Turkey Live Haul
04.2021 - 12.2021
- Managed communication between associates and management, addressing key issues and needs.
- Assisted and escalated as needed customer complaints, questions and concerns to management.
- Observed each driver to carry out duties, providing constructive criticism and training where needed.
- Assigned each member of the 14 driver team with specific daily tasks, responsibilities and routes.
- Upheld federal safety standards and environmental disposal protocols.
- Organized evening meetings to set operations for following day and next shift crew.
- Created reports on production shortfalls, accidents and equipment problems.
- Collaborated with internal teams, customers and executives to direct workflow and support operations.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cultivated professional working relationships with peers and supervisors.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Maintained strong safety culture including daily driver safety messages, monthly driver safety briefings and enforcing company policies aligned with DOT compliance.
- Collaborated with customer to ensure animal welfare during extreme heat and cold conditions.
- Worked directly with drivers and customers to resolve service issues, routing and/or planning, and mechanical problems as they occurred throughout the week.
- Responsible for payroll, basic management of the Net-Revenue budget, basic Profit and Loss Analysis, driver counseling, accident reviews, filing/documenting, and resolving pay issues.
Capacity Coordinator I/II
JB Hunt
09.2019 - 03.2021
- Entered data, generated reports, and produced tracking documents.
- Worked with and maintained positive professional relationships with 28-40 drivers at a time, minimized turnover, and maximized ongoing productivity.
- Coached employees through day-to-day work helping to solve complex problems.
- Maintained company safety standards by executing daily driver safety messages, monthly driver safety briefings and enforcing company policies. This ensured DOT compliance and company safety requirements were being followed which resulted in 2 collision free quarters and 11 collision free months.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Worked with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, and accessorial pay related issues as they occurred throughout the day and, where necessary, when on call.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Dispatcher/Driver
Pinnacle Car Service
10.2015 - 02.2020
- Communicated with drivers and personnel to coordinate timely service to executive clientele.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Processed and collected payment information from clientele.
- Demonstrated the ability to work in a high stress environment while maintaining safety standards.
- Traveled frequently to fulfill client’s needs, and kept a timely schedule.
- Responsible for reporting maintenance issues for all Car Service vehicles, to include tire tread depths, mileage, and warning messages.
Education
Associate of Applied Science - Agricultural Food And Life Sciences
Northwest Arkansas Community College
Bentonville, AR12.2016
Skills
- Workflow Planning
- Negotiation
- Performance Monitoring and Evaluation
- Multidisciplinary Collaboration
- Leadership
- Finance Understanding
- Expense Reports
- Data Evaluation
- Supply Chain Distribution
- SAP Expertise
- Regulatory Compliance
- AS400/Host Operating Systems
Timeline
Operations Manager
Ryerson North Kansas City
10.2022 - Current
Operations Manager
Georgia Pacific
12.2021 - 10.2022
Night Shift Supervisor
Jennie-O Turkey Live Haul
04.2021 - 12.2021
Capacity Coordinator I/II
JB Hunt
09.2019 - 03.2021
Dispatcher/Driver
Pinnacle Car Service
10.2015 - 02.2020
Associate of Applied Science - Agricultural Food And Life Sciences
Northwest Arkansas Community College
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