Alexandria (Levi) Nix
Stephenville,TX
Summary
Dynamic leader with a proven track record at Dollar General, excelling in operations management and customer relationship management. Expert in driving business development and staff training, achieving significant sales targets. Skilled in fostering team agility and performance, adept at strategic planning and policy implementation. Passionate about enhancing customer loyalty and operational success.
Overview
8
8
years of professional experience
Work History
Manager
Dollar General
02.2022 - 11.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained product inventory
- Set up promotional displays and managed store resets
- Bank runs/deposits
- Relocated and/or filled in at other district stores when needed.
- Helped in the process of renovation to district stores.
Crew Member
Wendys Resturaunt
12.2022 - 06.2023
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
Manager
Dollar General
08.2019 - 05.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Achieved Sales goals and service targets by cultivating and securing new customer relationships.
- Maintained product inventory.
- Set up promotional displays and managed store resets.
- Bank runs/deposits
- Relocated and/or filled in at other district stores when needed.
- Helped in the process of renovation to district stores.
Manager
SUBWAY®Restaurants
10.2015 - 08.2018
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set up promotional displays.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Relocated and/or filled in at other district stores when needed.
Education
High School Diploma -
K-12
Burleson05.2017
Skills
- Business Development
- Contract Management
- Performance Management
- Operations Management
- Strategic Planning
- Financial Management
- Policy Implementation
- Marketing
- Staff Development
- Sales Techniques
- Staff Training and Development
- Customer Relationship Management (CRM)
Timeline
Crew Member
Wendys Resturaunt
12.2022 - 06.2023
Manager
Dollar General
02.2022 - 11.2023
Manager
Dollar General
08.2019 - 05.2021
Manager
SUBWAY®Restaurants
10.2015 - 08.2018
High School Diploma -
K-12
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