Curtis Pardon
Lehi,UT
Summary
I am a Customer Success Manager with expertise in developing internal processes, mentoring and leading teams, and communicating effectively with customers. Increased renewals, and developed solutions expanded opportunities totaling +$5M. Adept at being an effective advocate for the customer and leveraging the right resources for them to be successful.
Overview
17
17
years of professional experience
Work History
Customer Success Executive
CISCO SYSTEMS
Lehi, UT
01.2021 - Current
- Collaborated with Enterprise customers to assess their desired value from Cisco solutions and ensured successful implementation.
- I have an active role in understanding customer goals, environments, challenges, and operational maturity.
- Advocate for my customers as their champion.
- Foster deep customer executive relationships to gain insights into immediate needs and ongoing programs.
- Assist my current customers in achieving desired outcomes by streamlining their journey throughout the customer lifecycle.
- Ensure customers use and love purchased Cisco solutions and services.
- Provided customer insights by leveraging a strong knowledge of effective strategies for architecture, implementation, adoption, and migrations.
- Enhanced customer engagement and revenue generation by working closely with my account team to successfully convert sales from individual purchases to a significant $8 million dollar enterprise agreement.
- Implemented efficient post-sales strategies that harmonized all available resources for achieving unified customer satisfaction.
- Lead Quarterly Success Reviews
- Mentored and trained over 10 CX newcomers.
- Manage two separate teams focused on delivering customer value and improving renewal rates from 35% to over 80%.
Success Program Manager: Global Enterprise Segment
CISCO SYSTEMS
Lehi, UT
01.2019 - 01.2021
- Monitored usage of Cisco's multiple architecture offerings by 30+ enterprise customers to identify areas for increased adoption and satisfaction.
- Actively engaged customers in conversations about their journey and diligently captured details in a customer success plan
- Collaborated with account teams, renewals team, and the entire Cisco ecosystem to ensure customer retention.
- Built and maintained strong customer relationships by being a dependable and trusted source of support.
- Successfully managed Enterprise South and Central regions to meet or exceed performance benchmarks.
- Onboarded, led, mentored, and trained new team members.
- Contributed to building and streamlining process and procedures for enhancing customer success within Cisco's Enterprise Segment.
Customer Success Manager: Public Sector & Education
CISCO SYSTEMS
Lindon, UT
01.2017 - 01.2019
- Monitored Public Sector, Education, Commercial and Enterprise customers’ utilization of Cisco Security Solutions to identify opportunities for enhancing adoption efforts and satisfaction.
- Actively engage with customers to understand their journey and create detailed customer success plans.
- Synchronized efforts with account teams and renewals team to maximize customer loyalty at Cisco.
- Developed strong customer relationships, positioning myself as a trusted resource.
Inside Sales Specialist/Account Manager: Financial/Insurance (Digital Marketing)
ADOBE SYSTEMS
Lehi, UT
01.2014 - 01.2017
- Developed strong customer relationships and provided expert guidance on Adobe Solutions and procedures.
- Responsible for overseeing account team's efforts on renewals, migrations, addendums, and new sales.
- Addressed customers' digital marketing needs by offering and implementing customized solutions, including upselling additional services like training and consulting.
- Overall guidance provided for value realization of Adobe solutions.
Inside Sales Specialist Federal Government
ADOBE SYSTEMS
Lehi, UT
01.2014
- Developed initial customer relationships and evaluated individual needs.
- Established strong working relationship with partner company, Carahsoft, resulting in successful deal closures.
- Utilized SalesForce.com to generate leads and strategically leveraged LinkedIn to broaden professional connections.
- Engaged in discussions regarding solution adoption, upgrade needs, and licensing.
Account Development Manager (ADM) Digital Media
ADOBE SYSTEMS
Lehi, UT
01.2011 - 01.2014
- Led the team responsible for Southeast Education while also managing the Commercial East Coast operations.
- Collaborated with 15 East Coast account executives across diverse industries including commercial, retail, and education.
- Cultivated early rapport with customers.
- Generated sales totaling more than $5M in consecutive years 2012 and 2013.
- Consistently met or exceeded sales quotas from 2011 to 2013.
Inside Sales Associate
I365, A SEAGATE COMPANY
Salt Lake City, UT
01.2008 - 01.2011
- Developed a cost-effective process in my designated area.
- Developed and implemented a successful concierge program, generating leads for sales representatives nationwide.
- Oversaw the development and training of a team consisting of more than 20 co-workers in lead generation program.
- Acquired new business through effective cold calling and diverse channels, successfully closing deals totaling over $2M in contract value.
Education
Bachelor of Arts (BA) - Communication, Public Relations
Brigham Young University
Rexburg, ID01.2008
Skills
- Customer Advocate
- Success Planning
- Project Management
- Collaborative
- Account Development
- SaaS Familiarity
- Microsoft Suite
- SFDC Familiarity
- Tableau Familiarity
- Smartsheet Familiarity
- Gainsight Familiarity
- Staff Training
- New Business Development
- Business Development
- Customer Retention
- Business Planning
- Talent management
- Strategy Development
- Cross-functional team leadership
- Leadership
- Leadership/communication skills
- Staff Development
- Procedure Implementation
- Account Management
- Partnership Building
- Motivation
- Communication Skills
- Revenue and Market Expansion
Affiliations
- Actively involved in the Utah Autism Community
- Active Participant in our local rodeo
- Served as a ecclesiastical misisonary for The Church of Jesus Christ of Latter-day Saints from Jan 1998 - Jan 2000
Timeline
Customer Success Executive
CISCO SYSTEMS
01.2021 - Current
Success Program Manager: Global Enterprise Segment
CISCO SYSTEMS
01.2019 - 01.2021
Customer Success Manager: Public Sector & Education
CISCO SYSTEMS
01.2017 - 01.2019
Inside Sales Specialist/Account Manager: Financial/Insurance (Digital Marketing)
ADOBE SYSTEMS
01.2014 - 01.2017
Inside Sales Specialist Federal Government
ADOBE SYSTEMS
01.2014
Account Development Manager (ADM) Digital Media
ADOBE SYSTEMS
01.2011 - 01.2014
Inside Sales Associate
I365, A SEAGATE COMPANY
01.2008 - 01.2011
Bachelor of Arts (BA) - Communication, Public Relations
Brigham Young University
Similar Profiles
Mohammad Shoeb ShaikhMohammad Shoeb Shaikh
Software Engineer Leader at Cisco System India Pvt. Ltd and Cisco Systems Poland Sp. z o.oSoftware Engineer Leader at Cisco System India Pvt. Ltd and Cisco Systems Poland Sp. z o.o
KATIE BROWNKATIE BROWN
Select Account Executive at Cisco SystemsSelect Account Executive at Cisco Systems
Ali JaniAli Jani
Cybersecurity Engineer at CISCO SystemsCybersecurity Engineer at CISCO Systems
Greyson CahillGreyson Cahill
Customer Marketing Specialist at Cisco SystemsCustomer Marketing Specialist at Cisco Systems
Lindsey WalkerLindsey Walker
Event Manager at Lindsey Walker Designs/SelfEvent Manager at Lindsey Walker Designs/Self