Levi Penn
Jacksonville
Summary
Dynamic and reliable professional with a clean driving record and strong relationship-building skills. Proven ability to manage time effectively and resolve customer inquiries promptly, enhancing service quality. Recognized for maintaining safety standards and fostering teamwork in high-pressure environments, ensuring seamless operations and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Independent Driver
Uber, DoorDash
07.2022 - Current
- Operated safely and efficiently within designated routes.
- Adhered to traffic laws and company policies to ensure timely deliveries of people and products.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Communicated effectively with dispatch to coordinate delivery schedules.
- Managed load securing procedures to prevent damage during transit.
- Resolved customer inquiries related to deliveries promptly and professionally.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Valet
We Park Valet
10.2023 - 10.2024
- Parked and retrieved vehicles efficiently in high-volume settings.
- Assisted customers with inquiries, providing exceptional customer service and support.
- Maintained cleanliness and organization of parking areas to ensure safety.
- Coordinated vehicle flow during peak hours, optimizing parking space usage.
- Worked with team members in high stress and traffic while utilizing communication skills and team work
- Worked solo in high volume traffic situations utilizing physicality organization and focus to avoid traffic back up and customer dissatisfaction
- Controlled traffic for large events ensuring safety and room
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- worked Late hours to ensure complete customer care and satisfaction
- Demonstrated adaptability by quickly learning various vehicle models and parking techniques.
- Reported maintenance issues promptly, contributing to fleet upkeep and reliability.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Answered guest's questions about property amenities and services.
- Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Crew Team Member
Chick-fil-A
07.2023 - 09.2023
- Participated in training sessions to develop skills in food safety and sanitation practices.
- Worked well with teammates and accepted coaching from management team.
- Engaged with customers to address inquiries and resolve issues promptly.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Collaborated with team members to deliver high-quality customer service during peak hours.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted in maintaining cleanliness and organization of work areas to enhance efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Operated register to process payments and collect cash payment for order totals.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Wedding Venue Valet/Team Member
Evergrove Estates Wedding Venue
05.2021 - 05.2022
- Managed vehicle parking and retrieval efficiently
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Coordinated with team members for seamless operations during events and large gatherings.
- Transported wedding attendees around the grounds via the company vehicles
- Organized set up and and take down of seating arrangements and decor for ceremonies and reception
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Assisted in food preparation tasks, maintaining cleanliness and organization in work areas.
- Monitored inventory levels, reporting shortages to management to prevent disruptions.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained cleanliness and organization of dining areas throughout events, enhancing guest satisfaction.
- Assisted in setup and breakdown of event spaces, contributing to seamless transitions between activities.
- Developed checklists to streamline daily cleaning tasks and improve workflow efficiency.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Education
High School Diploma -
First Assembly Christian School
Memphis, TNSkills
- Effective time management
- Effective stress management
- Client support
- Clean driving record
- Effective problem solving
- Adaptable work hours
- Timely attendance
- Safety management
- Relationship building
- Team building
- physicality
Certification
- Commercial pilot
- Single engine land
- Multi Engine land
- instrument rating
Flight time
279.1 hours Total time (including 51 hours AATD)
208.2 hours Single Engine Land
19.9 hours Multi Engine Land
126.2 hours PIC
100 hours Cross Country
Timeline
Valet
We Park Valet
10.2023 - 10.2024
Crew Team Member
Chick-fil-A
07.2023 - 09.2023
Independent Driver
Uber, DoorDash
07.2022 - Current
Wedding Venue Valet/Team Member
Evergrove Estates Wedding Venue
05.2021 - 05.2022
High School Diploma -
First Assembly Christian School