Summary
Overview
Work History
Education
Skills
Timeline
Generic

Levi Petersen

Richwood,TX

Summary

Dynamic customer service professional with extensive call center experience at ROI Solutions Inc. Proven ability to resolve issues and enhance customer satisfaction through effective communication and problem-solving skills. As a Team Lead at Solutran, fostered teamwork and promoted a positive work environment, achieving significant reductions in customer complaints.

Professional communicator with demonstrated expertise in customer interactions and problem-solving. Adept at managing high volumes of calls, ensuring customer satisfaction, and providing clear, concise information. Strong focus on team collaboration, adaptability to changing needs, and delivering consistent results. Key skills include active listening, conflict resolution, and efficient time management. Employers can rely on results-driven approach and strong commitment to excellence. Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

4
4
years of professional experience

Work History

Call Representative

ROI Solutions Inc.
08.2021 - Current
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
  • Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
  • Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
  • Increased first-call resolution rates by thoroughly researching customer issues and offering comprehensive solutions.

Team Lead

Solutran
11.2022 - 01.2024

  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

Associate of Arts -

Brazosport College
Lake Jackson, TX
05-2014

Skills

  • Customer service
  • Goal oriented
  • Call center customer service
  • Customer correspondence
  • Call handling
  • Resolving issues
  • Customer communications
  • Answering questions
  • Gathering information
  • Call center experience
  • Teamwork and collaboration
  • Problem-solving
  • Excellent communication

Timeline

Team Lead

Solutran
11.2022 - 01.2024

Call Representative

ROI Solutions Inc.
08.2021 - Current

Associate of Arts -

Brazosport College
Levi Petersen