Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Levi Prescott

West Valley City,UT

Summary

Dynamic and results-oriented Installation Technician with a proven track record at Tropical H.V.A.C, enhancing organizational growth through expert installations and customer service. Skilled in room measurements and fostering team improvement, I've significantly contributed to reducing service callbacks and increasing customer satisfaction. Specialize in water damage restoration and Rollmaster, balancing technical proficiency with strong interpersonal communication.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Carpet Technician

University of Utah
02.2017 - Current
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Service Technician

Alvey H.V.A.C
01.2010 - 02.2017
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Installation Technician

Tropical H.V.A.C
02.2002 - 02.2009
  • SaActively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Installed and configured new equipment and systems according to company standards.
  • Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
  • Provided excellent customer service, addressing questions and concerns during the installation process.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
  • Reduced service callbacks by ensuring accurate installations and proper equipment testing.
  • Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Managed maintenance activities, supervised staff, and inspected equipment.

Education

Orangewood
Redlands, CA
05.2002

Skills

  • Room measurements
  • Water damage restoration
  • Organizational growth
  • Rollmaster

Certification

Epa home energy savings program gas tight diamondback gas 410 refrigerant training

Timeline

Carpet Technician

University of Utah
02.2017 - Current

Service Technician

Alvey H.V.A.C
01.2010 - 02.2017

Installation Technician

Tropical H.V.A.C
02.2002 - 02.2009

Orangewood

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Levi Prescott