Levi Radosevich
Spring Grove ,VA
Summary
Experienced professional claims specialist with a strong background in managing liability claims. Brings four years of expertise and a willingness to tackle any challenge that comes their way. Demonstrated success in resolving complex cases and achieving fair settlements. Recognized for an ability to work well within a team, adapt to changing circumstances, and consistently delivers reliable results. Skilled in negotiation and investigation, valued for analytical thinking and effective communication skills. Additionally, excels at identifying areas for process improvement and providing valuable recommendations.
Overview
10
10
years of professional experience
Work History
Liability Claims Adjuster
Sedgwick
06.2024 - Current
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Contributed to departmental goals by consistently achieving or surpassing individual performance metrics set forth by management.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Streamlined communications between internal departments, facilitating a more efficient exchange of information related to ongoing claims investigations.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Assisted in the development and implementation of a new claims management system; resulting in increased organizational efficiency.
- Provided valuable feedback during regular meetings; offering suggestions for improving departmental efficiency which were often implemented.
- Improved overall accuracy in claims investigations by developing a comprehensive checklist for gathering essential information.
- Managed a caseload of complex liability claims, maintaining organization and meeting deadlines consistently.
- Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
- Resolved disputes effectively through mediation efforts between involved parties as an alternative to litigation when possible; reducing costs associated with lengthy court proceedings.
- Collaborated with legal teams for successful case resolutions, ensuring proper documentation was submitted.
- Maintained compliance with industry regulations by staying informed on changes to laws that impacted claims handling processes.
- Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Maintained contact with claimants to determine treatment status.
- Identified suspicious losses and contacted manager for investigative assistance.
Auto Claims Adjuster
GEICO
09.2020 - 08.2023
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Provided process improvement recommendations
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Modified, updated and processed existing policies.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Determined appropriateness of payers to protect organization and minimize risk.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Assessed complex claims
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with strong sense of personal responsibilities.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance.
- Worked effectively in fast-paced environments.
DELIVERY DRIVER
Amazon
06.2020 - 08.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
Electronics Team Member
Target
09.2018 - 06.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assembled components per technical specifications and production guidelines.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Processed credit and debit card payments to complete customer buying experience.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Stocked merchandise, clearly labeling items, and arranging according to floor plans.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked with loss prevention in monitoring shopper behavior.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory.
- Monitored customers for signs of security concerns and escalated issues to management.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Restaurant Supervisor
Coastal Spice
03.2016 - 08.2017
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Organized implementation of new banners, displays and menus.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Vendor
Mattel
01.2015 - 01.2017
- Holiday Seasonal
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Attracted customers and generated sales using promotional materials.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
- Stayed current on product specs and prices and accurately updated display product literature.
- Loaded and unloaded boxes and pallets of merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Greeted customers and directed to requested products.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained stockroom records and generated reports for management.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Recorded daily activities for inventory control.
Education
High School Diploma -
Kempsville High School
Virginia Beach, VA06.2014
Skills
- Technologically Savvy
- Attention to Detail
- Teamwork and Collaboration
- Planning and Coordination
- Excellent Communication
- Critical Thinking
- Organization and Time Management
- Exceeds at Process Improvement Recommendations
Technology
- Fluent in Outlook, Microsoft Word, A.T.L.A.S Claim Center, Webex, Workday, and Cisco Finesse
-Trained in Microsoft One note, Excel, Share Point, Amazon Flex, Mentor DSP, Zebra My Device, Power Apps, EDARS, Salesforce, Aspect and ADP
-Classes in Cisco networking
-Build, diagnose, and repair computers, phones, and other assorted technology
Timeline
Liability Claims Adjuster
Sedgwick
06.2024 - Current
Auto Claims Adjuster
GEICO
09.2020 - 08.2023
DELIVERY DRIVER
Amazon
06.2020 - 08.2020
Electronics Team Member
Target
09.2018 - 06.2020
Restaurant Supervisor
Coastal Spice
03.2016 - 08.2017
Vendor
Mattel
01.2015 - 01.2017
High School Diploma -
Kempsville High School
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