Levi Randolph
Resturant Mangement
Tulsa,United States
Summary
I am a results-oriented and team-spirited individual seeking to gain a position within your company in which I can increase the excellence of the organization while continually moving forward with hard work, excellence, and integrity. With over 20 years of restaurant management experience I exemplify superior leadership qualities and professionalism, backed by a consistent, veriable record of achievement. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Area of expertise. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced Job Title proficient in managing Industry operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Ready to offer exceptional leadership and planning abilities to take on new role in Type setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Industry standards and market trends. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Director of Operations
Charlies Chicken
12.1990 - 08.2011
- Responsible for managing all aspects of multiple high volume restaurants with a combined staff of over 200 culinary and restaurant professionals
- Successfully opened 8 restaurants
- Experience from ground up
- Hired and trained over 75 managers including franchise owners
- Responsible for development and administration of the P& L Statement
- Partnered with local real estate companies and corporate of ces to open more locations
- Maintained community involvement with local churches, public schools, leadership groups,
- Northeastern State University and Connors State College for advertising purposes and community service
- Regularly updated computer systems with new pricing and food specials
- Communicated well to maintain strong relationships with restaurant managers and owners and did frequent follow up visits to make sure their restaurant was operating as ef ciently and successfully as possible
- Carefully prepared weekly payroll to keep up with projected revenue for each week
- Consistently obtained the highest rating from city, county, and state health departments
- Created high standards of excellence for brand representation.
General Manager
Chilis Griill and Bar, Broken Arrow
09.2011 - 08.2014
- Responsible for daily restaurant operations; including direct oversight and development of department managers, restaurant pro tability while sustaining the Chili’s business model.Received 75 plus hours of management and human resource training
- Five star performer for superior performance in nancial achievement sustained to the bottom line
- Decreased staff turnover by 40%
- Won numerous territory awards as a restaurant for superior percentages for sales and labor
- Received the best Guest Experience measurement scores for the area throughout my tenure
- Provided team work with focused feedback to enhance performance of individuals, while also consistently accepting feedback to further grow as a leader.
General Manager
I Don't Care Bar, Grill
09.2014 - 06.2017
- Responsible for all restaurant operations including staffing.
- Helped develop every facet of this restaurant including menu, product selection, overall general concept, implementing the training program, inventory system, and P&L statement
- Increased sales through innovative marketing techniques, primarily targeting social media
- Maintained a strong community presence by creating relationships with local sports teams, charities, and clubs
- Met and exceeded all monetary goals and budget requirements
- Developed a strong sense of teamwork and willingness to increase sales by all team members through incentive based contests
- Consistently promoted guest satisfaction in order to provide guests with an excellent dining experience
- Overall sales increased from 2.1 million to 2.6 million from the first to second year of business
- Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures
- Creating a positive work experience for team members and dining experience for guests ultimately yielded desired results that allowed us to win together.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Director of Operations
Charlie’s Chicken
Tulsa, OK
06.2017 - 05.2023
- Mitigated business risks by working closely with staff members and assessing performance.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored and coordinated workflows to optimize resources.
- Assisted in recruiting, hiring and training of team members.
- Defined, implemented, and revised operational policies and guidelines.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed systems and procedures to improve operational quality and team efficiency.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
Assistant General Manager of Operations
Margaritaville
Tulsa, OK
05.2023 - Current
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Prepared annual budgets with controls to prevent overages.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Associates Degree - undefined
Conner's State
College
1996
Skills
- Strategic Consulting
- Manage Operations
- Lean Methodology
- Oversee Administrative Functions
- Overseeing Personnel
- Motivational Leadership
- Overseeing Events
- Performance Monitoring and Evaluation
- Records Organization and Management
- Culture Transformation
- Operational Efficiency
- Cost Analysis and Savings
- Purchasing and Planning
Timeline
Assistant General Manager of Operations
Margaritaville
05.2023 - Current
Director of Operations
Charlie’s Chicken
06.2017 - 05.2023
General Manager
I Don't Care Bar, Grill
09.2014 - 06.2017
General Manager
Chilis Griill and Bar, Broken Arrow
09.2011 - 08.2014
Director of Operations
Charlies Chicken
12.1990 - 08.2011
Associates Degree - undefined
Conner's State
College
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