Summary
Overview
Work History
Education
Skills
Timeline
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Levi Rissman

Fort Lauderdale

Summary

Savvy and versatile fine dining & food service expert with a strong background in customer service. I am known to consistently maintain a high level of customer satisfaction by providing friendly, efficient, accurate service.


By developing a deep knowledge of menu items and ingredients, I am able to provide customers with thorough and accurate information and recommendations based on their specific dietary needs and concerns.


My adaptive personality enables me to meet customer needs and quickly respond to requests to ensure an enjoyable dining experience. With a thorough understanding of health and safety standards, I am able to ensure a safe and sanitary work environment for the team and for our guests.


In the world of fine dining, being able to quickly think on your feet and put the guest first is paramount.

Overview

5
5
years of professional experience

Work History

Banquet and Fine Dining Server

Shell Bay Club
08.2023 - Current


  • Original Founding Staff of Shell Bay Club (Top 3 Exclusive Golf Clubs in the US), operating and leading the F&B service team, tailoring experiences to high-end clientele
  • Collaborated with 2 French Michelin Star Chefs in food service for multiple United States diplomats and POTUS
  • Executed fine dining expertise, wine knowledge, and gourmet experiences to ensure the highest guest satisfaction
  • Exhibited team leadership in maintaining the highest quality standards in food service, ensuring strict quality controls were met


Server

P.F. Chang's
01.2021 - 08.2023
  • Consistently maintained a high level of customer satisfaction by providing friendly, efficient service.
  • 0% Negative Complaints and 100% Customer Service Satisfaction as exemplified in my Google Business Reviews.
  • Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations.
  • Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience.
  • Up sold menu items to customers, which resulted in an increase in revenue for the restaurant.
  • Worked with the kitchen staff to ensure timely preparation and delivery of orders.
  • Collaborated with colleagues to resolve customer complaints in a professional and timely manner.
  • Demonstrated a thorough understanding of health and safety standards to ensure a safe and sanitary work environment.
  • Adapted quickly to changes in the restaurant environment to provide the best service possible.
  • Delivered orders to takeout guests in a timely manner with a 100% accuracy rate.
  • Followed proper food safety protocols to ensure quality and safety of food served.
  • Demonstrated knowledge of menu items and ingredients to answer customer inquiries.
  • Managed payments, delivered excellent customer service and encouraged repeat visits.

Grand Lux To-Go Cashier & Food Runner

Grand Lux Cafe
03.2020 - 12.2020
  • Operated cash register quickly and accurately, resulting in faster transaction times.
  • Demonstrated a strong work ethic, exceptional team leadership skills, and unparalleled customer service.
  • Collaborated with team members to ensure a smooth and efficient workflow, resulting in increased productivity.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Assisted in the preparation of food items and ensured that all food was served at the proper temperature.
  • Ensured food safety and sanitation standards were met at all times, resulting in a clean and safe dining environment.
  • Established and maintained an organized and efficient kitchen workflow, resulting in increased productivity.
  • Collaborated with other staff members to ensure efficient operations in the kitchen.

Outdoor Services

Pembroke Lakes Golf Course
  • As a golf starter and pro-shop attendant, I was responsible for the golf carts, assisting golfers, cleaning of golf clubs, as well as maintained the driving range facilities.
  • Assisted in bag tending, cart retrieval, and concluding the players' equipment.
  • Demonstrated golf knowledge to enhance client experience.

Education

High School Diploma -

Cooper City High School
01.2016

Skills

  • High-End Customer Experience/Ability to Engage and Establish Rapport
  • Team Collaborator
  • Calm under pressure
  • Adaptive problem solver
  • Strong Organization and time management skills
  • Wine Service & Fine Dining Skills

Timeline

Banquet and Fine Dining Server

Shell Bay Club
08.2023 - Current

Server

P.F. Chang's
01.2021 - 08.2023

Grand Lux To-Go Cashier & Food Runner

Grand Lux Cafe
03.2020 - 12.2020

Outdoor Services

Pembroke Lakes Golf Course

High School Diploma -

Cooper City High School

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Levi Rissman