Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Levi Tualaulelei

Fort Liberty,NC

Summary

Proven track record in enhancing customer satisfaction and efficiency, notably at Amazon, by leveraging expertise in safe driving and exceptional customer service. Skilled in problem-solving and teamwork, consistently exceeding performance expectations. Achieved significant improvements in delivery times and accuracy, contributing to a positive company reputation. Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Amazon
11.2023 - 05.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Operated light trucks to deliver loads as far as 100 miles from home location.

Package Handler

Fed Ex Ground
04.2022 - 10.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Aided in maintaining warehouse cleanliness, ensuring organized workspace conducive to efficient operations.

Appliance Installer/Delivery Truck Driver

Allen and Peterson's
09.2021 - 03.2022
  • Delivered, loaded and unloaded and installed appliances.
  • Increased productivity by maintaining a well-organized work area and effectively managing time and resources during installations.
  • Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
  • Reduced installation errors by carefully following manufacturer guidelines for various appliances.
  • Assisted in training new team members on proper installation techniques, resulting in increased team efficiency.
  • Minimized disruptions in customer homes or businesses during the installation process by maintaining clean work areas throughout the project.
  • Demonstrated versatility by effectively installing various types of appliances such as refrigerators, ovens, washers, dryers, dishwashers, cooktop, and microwaves.
  • Lifted 50-100 pounds unassisted to load and unload appliances.
  • Improved company reputation by providing exceptional customer service during appliance installations.
  • Maintained up-to-date knowledge of industry trends and advancements, enabling the ability to install cutting-edge appliances efficiently.
  • Maximized safety standards by adhering to proper lifting techniques and using appropriate tools for appliance installations.
  • Resolved complex technical issues during installations through effective troubleshooting skills leading to minimal downtime for customers.
  • Completed sales orders and provided solutions to customers.

Delivery Truck Driver

Truso Trucking LLC
04.2021 - 09.2021
  • Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
  • Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
  • Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
  • Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
  • Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
  • Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
  • Organized all shipping paperwork and documented customer payments to keep records accurate and current.
  • Safely transported goods by conducting regular vehicle inspections and following all traffic regulations.
  • Checked orders at home base and customer locations to identify and correct errors.
  • Optimized routes to maximize efficiency and scheduled service stops.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Collaborated with warehouse staff to ensure accurate inventory management and timely dispatch of products.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Delivered appliances and products from manufacturer to clients over 80-mile daily route.

Front Desk Sales Associate

Bailey's Furniture
02.2019 - 02.2021
  • Handled cash transactions accurately, maintaining accountabilities for all financial exchanges at front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Maintained organized workspace, ensuring a welcoming environment for guests upon arrival.
  • Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Utilized property management software effectively to manage bookings, cancellations, and payment processing.
  • Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
  • Managed inventory of supplies at front desk, proactively ordering necessities when needed.
  • Established rapport with repeat customers through personalized service that fostered loyalty towards brand.
  • Supported marketing efforts by distributing promotional materials and informing guests about ongoing specials or events.
  • Increased sales of promotional packages with personalized customer engagement and thorough knowledge of offers.
  • Fostered positive work environment by supporting team members and sharing best practices in customer service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

Tafuna High School
Tafuna, American Samoa
06.2019

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving
  • Loading and unloading
  • Clean Driving Record
  • Stocking and Inventory
  • Heavy Lifting
  • Shipping and packaging
  • Client Relationship Management

Languages

Samoan
Native or Bilingual

Timeline

Delivery Driver

Amazon
11.2023 - 05.2024

Package Handler

Fed Ex Ground
04.2022 - 10.2023

Appliance Installer/Delivery Truck Driver

Allen and Peterson's
09.2021 - 03.2022

Delivery Truck Driver

Truso Trucking LLC
04.2021 - 09.2021

Front Desk Sales Associate

Bailey's Furniture
02.2019 - 02.2021

High School Diploma -

Tafuna High School

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Levi Tualaulelei