Levi Turner
Summary
Dynamic General Manager with extensive experience at Wendy's Restaurant, excelling in operations management and team building. Proven track record in enhancing sales and profitability through strategic initiatives and effective training. Skilled in problem resolution and fostering a positive work environment, leading to high employee satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
General Manager
Wendys Restaurant
07.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Grew team to become a training environment for shift supervisors, assistant managers, general managers, and district managers.
Assistant Manager
Wendys Restaurant
10.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Supervisor
Wendys Restaurant
01.2019 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Crew Member
Wendys Restaurant
06.2017 - 01.2019
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - General Studies
Pueblo Community College
Pueblo, CO05-2020
High School Diploma -
Pueblo West High School
Pueblo West, CO05-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Training and development
Timeline
General Manager
Wendys Restaurant
07.2022 - Current
Assistant Manager
Wendys Restaurant
10.2021 - 07.2022
Shift Supervisor
Wendys Restaurant
01.2019 - 10.2020
Crew Member
Wendys Restaurant
06.2017 - 01.2019
Associate of Arts - General Studies
Pueblo Community College
High School Diploma -
Pueblo West High School