Levi Wheeler
San Antonio,TX
Summary
Competent Server Trainer offering 3 years of food service experience in restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Trainer
Darden Restaurants Inc - Olive Garden
03.2023 - Current
- Streamlined server training process for improved employee retention and quicker onboarding.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Restaurant Host
Darden Restaurants Inc - Olive Garden
03.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
Restaurant Server
Darden Restaurants Inc - Olive Garden
03.2021 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
- Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Line Cook
Chick-fil-A
01.2021 - 02.2021
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Fast Food Worker
Burger King
06.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
Education
High School Diploma -
Smithson Valley High School
New Braunfels, TX05.2020
Skills
- New employee mentoring
- Team Member Training
- Guest Relations Management
- Training expertise
- Food Quality Standards
- Wine service
- Food and beverage pairings
- Quality Control
- Kitchen staff coordination
- High-volume dining
- Safe Food Handling
- Item promotion
Certification
- Restaurant Server Training - 1 Year
- Restaurant Host Training - 1 Year
Timeline
Server Trainer
Darden Restaurants Inc - Olive Garden
03.2023 - Current
Restaurant Host
Darden Restaurants Inc - Olive Garden
03.2022 - Current
Restaurant Server
Darden Restaurants Inc - Olive Garden
03.2021 - Current
Line Cook
Chick-fil-A
01.2021 - 02.2021
Fast Food Worker
Burger King
06.2020 - 01.2021
High School Diploma -
Smithson Valley High School
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