Levi Wiltse
Summary
- Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
- Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
- Personable and responsible Cashier with 2+ years in retail and customer service. Solid team player with upbeat, positive attitude.
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
- Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales.
Overview
9
9
years of professional experience
Work History
Retention Customer Service Representative
Spectrum
San Antonio, TX
04.2022 - Current
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Verified order changes to resolve customer complaints or concerns.
- Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
Call Center Representative
Alorica
San Antonio, TX
05.2021 - 01.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved inquiries to consistently meet performance benchmarks.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Completed high volume of outbound calls per day with above-average conversion rate.
Credit Card Sales Representative
Bank of America
San Antonio, TX
05.2020 - 03.2021
- Developed and implemented sales strategies to increase credit card applications.
- Conducted customer presentations to explain features and advantages of various credit card options.
- Created marketing materials to promote products, services and benefits of credit cards.
- Assisted customers in making informed decisions on the best credit card product for their needs.
- Built relationships with clients by providing excellent customer service and support.
- Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
- Analyzed customer profiles to recommend appropriate credit cards based on individual financial situation.
- Processed new accounts including application verification, data entry and account activation.
- Resolved customer complaints or inquiries regarding billing disputes or discrepancies promptly and efficiently.
- Reviewed credit history to determine eligibility for certain types of cards.
- Demonstrated strong knowledge of banking laws and regulations pertaining to credit cards.
Amazon Ambassador
Amazon
San Marcos, TX
07.2019 - 03.2020
- Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
- Inspected and moved products to designated areas in warehouse.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Received, stored and shipped goods and materials.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
Customer Service Representative
Apple
San Antonio, TX
08.2017 - 06.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered 30+ inbound calls per day and directed to designated individuals or departments.
- Trained 3-5 new employees 1-3 days in procedures and policies in order to maximize team performance.
- Educated customers on special pricing opportunities and company offerings.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Achieved or exceeded 95% satisfaction rating on consistent basis.
- Explained key information regarding products and services to customers to encourage informed decision-making.
Assistant Store Manager
Journeys
San Antonio, TX
11.2014 - 10.2015
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Coached and developed store associates through formal and informal interactions.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Education
High School Diploma -
Exel Academy
2015
Skills
- Management
- Communication
- Customer service
- Sales
- Decision making
- Time Management
- Self-Motivation
Timeline
Retention Customer Service Representative
Spectrum
04.2022 - Current
Call Center Representative
Alorica
05.2021 - 01.2022
Credit Card Sales Representative
Bank of America
05.2020 - 03.2021
Amazon Ambassador
Amazon
07.2019 - 03.2020
Customer Service Representative
Apple
08.2017 - 06.2019
Assistant Store Manager
Journeys
11.2014 - 10.2015
High School Diploma -
Exel Academy