Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Levi Yzaguirre

Operations Manager
Austin,TX
Besides the noble art of getting things done, there is the noble art of leaving things undone. The wisdom of life consists in the elimination of non-essentials.
Lin Yutang
Levi Yzaguirre

Summary

Experienced leader, aviator, and technology operations manager with an emphasis in Autonomous vehicles and Robotics. Detail-oriented with exceptional communication and project management skills.

Overview

10
years of professional experience

Work History

Diligent Robotics
Austin, TX

Operations Manager - Robotics
08.2023 - Current

Job overview

  • Provide ongoing support and management for a team of 37 technical support agents that operate a fleet of over 160 healthcare robots across more than 30 hospital locations nationwide
  • Establish a monthly coaching schedule for Customer Support representatives to ensure ongoing development within this diverse team.
  • Created, implemented, and managed a 24/7, 365-day operations schedule for three shifts while ensuring that business needs were met through adequate staffing.
  • Coordinated cross-departmental feature releases, took ownership of various department projects, and supported senior leadership in advisory capacities.
  • Lead troubleshooting and incident management efforts with a high level of urgency and confidence, ensuring clear and professional communication with software, hardware, mapping teams, and members of the Executive and Senior Leadership.
  • Developed training programs, standard operating procedures, role descriptions and responsibilities, and technical documentation for the entire department.
  • Implemented a departmental restructure to lower operating costs, increase scalability, and improve efficiency within the department, leading to higher client satisfaction and operational success.

United States Army
Fort Hood, TX

Sergeant (Team Lead/Flight Safety NCOIC)
06.2022 - Current

Job overview

  • I served as Aircraft Commander and Team Lead for the 1st Squad in Delta Company of the 172nd STB, overseeing the health, morale, support, and development of soldiers in the 15W (UAS Operator) role.
  • As the Flight Safety NCOIC, I managed the planning and execution of UAS flight safety procedures and was responsible for equipment valued between $6-10 million, as well as the welfare of flight personnel. I had the authority to halt operations for safety reasons.
  • Implemented training programs, conducted briefings, and maintained records for each soldier. I assessed readiness, coordinated incident and risk management, and ensured the timely execution of mission plans.
  • Identified areas for improvement and conducted regular safety briefings and risk assessments for all flight personnel and equipment.
  • Conducted pre-flight inspections of aircraft systems and components
  • Ensured compliance with applicable regulations, policies, and procedures.
  • Maintained and managed aviation safety inspection records, as well as training documents and classes.

Texas Army National Guard
Fort Hood, TX

UAS Operator- Aircraft Commander
06.2016 - Current

Job overview

  • Maintain positive control over aircraft and payload following airspace and military regulations while acquiring data from imagery and AV telemetry.
  • Maintained final authority over the aircrew and aircraft during missions as the Aircraft Commander on flight.
  • Filtering collected data through appropriate channels to compile accurate and valuable datasets that can be utilized to create, perform, and disseminate vital mission planning presentations
  • Responsible for sustainment, maintenance, documentation, and safe operation of equipment totaling over $1.2 Million in value
  • Plan, assess, and implement flight routes and contingencies per military, safety, and airspace guidelines
  • Conduct mission briefing with flight crew pertaining to flight plan and restrictions
  • Assess aircraft safety, serviceability, and integrity via visual inspection and software testing
  • Coordinated incident management, risk management, mission delivery, and numerous other teams to ensure large mission plans were executed on time and with expected results
  • Actively engaged with maintenance and flight engineers to confirm AV serviceability and that inspections were complete concerning grounding inspections and faults.
  • Conduct training with internal and external personnel, ensuring a smooth transition to new software, updates, and mission collaboration.
  • Work within Linux and VMWare environments to troubleshoot anomalies, conduct software tests, and execute flight plans and simulated tasks.

Apple
Austin, Texas

AI/ML Analyst
10.2019 - 07.2023

Job overview

  • Provided analytical support, conducted "On Device" testing, and delivered feedback regarding emerging features of Apple’s iOS software.
  • Consistently adhered to established guidelines and stringent security protocols, resulting in enhanced functionality and overall user satisfaction with Siri.
  • Collaborated extensively with a diverse group of colleagues possessing various language proficiencies.
  • Employed critical thinking and sound judgment to provide precise and timely feedback and support for each project.
  • Seamlessly adapted to a rapidly changing array of requirements and guidelines on a daily basis, while also identifying innovative approaches to improve training models.
  • Proficiently navigated and utilized proprietary software to execute daily tasks and enhance operational performance.

Waymo
Austin, Texas

Fleet Response Operator
09.2018 - 06.2019

Job overview

  • Acted as a primary source in identifying and reporting faults, bugs, issues, and safety concerns that may impact the performance and operations of our Autonomous Vehicles
  • Directly worked with proprietary AI/ML software to accomplish tasks accurately and efficiently
  • Assisting vehicle recognition AI, creating alternate routes in exceptional cases, and acting as the final authority over the AV’s mission route and planning
  • Assess and analyze real-world and simulated situations to support vehicle operations

Education

Army Leadership Course

Leadership Certificate
01.2021 - 02.2021

University Overview

  • Awarded Commandants List (top 10%)
  • Elected as Class Leader

Cochise College
Sierra Vista, AZ

A.A.S. from UAS Systems Operation
01.2017

Skills

  • FAA Part 107 Certified
  • First Aid and Oxygen Certification
  • Active Secret/SCI Clearance
  • Expertise in Google Workspace
  • Proficient in Microsoft Applications
  • HTML5
  • Javascript
  • Jira
  • Risk Management
  • Safety management

Accomplishments

  • Operated as QA/QC and Safety NCOIC for TUAS Systems in the TXARNG.
  • Accomplished a 14-month mobilization with the TXARNG to support Border Operations at the Federal level. Including over 300+ flight hours, multiple Military Service Medals for outstanding work in safety and performance, and attained the position of Aircraft Commander in flight operations.
  • Graduated Army Leadership Course on the Commandant's list (top 10%) with multiple awards and citations.

Timeline

Operations Manager - Robotics

Diligent Robotics
08.2023 - Current

Sergeant (Team Lead/Flight Safety NCOIC)

United States Army
06.2022 - Current

Army Leadership Course

Leadership Certificate
01.2021 - 02.2021

AI/ML Analyst

Apple
10.2019 - 07.2023

Fleet Response Operator

Waymo
09.2018 - 06.2019

UAS Operator- Aircraft Commander

Texas Army National Guard
06.2016 - Current

Cochise College

A.A.S. from UAS Systems Operation

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