Levina Sandoval

Fresno,CA

Summary

Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.

Overview

years of professional experience

Work History

Front Desk Assistant

Massage Envy

Clovis, CA

02.2025 - Current

Managed front desk operations, ensuring efficient check-in and check-out processes.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Coordinated appointments and maintained scheduling systems for optimal office efficiency.
Assisted with administrative tasks, including data entry and document management.
Developed positive relationships with clients, fostering a welcoming atmosphere at the front desk.
Answered customer telephone calls promptly and appropriately handled needs.
Handled payment and bill processing, change giving and payment collecting for guests.
Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.

Barrista / cashier

The healthy hub

Fresno, CA

06.2022 - Current

Prepared high-quality beverages following standardized recipes and procedures.
Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
Managed inventory levels, restocking supplies to meet daily operational needs.
Trained new staff on beverage preparation techniques and customer interaction standards.
Implemented efficient workflow processes to reduce wait times during peak hours.
Resolved customer complaints promptly, improving overall customer experience and retention.
Maintained a clean and organized workspace for optimal productivity and safety.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Controlled line and crowd with quick, efficient service.

Cashier

Grocery outlet

Fresno, CA

02.2022 - 05.2023

Operated cash register efficiently, processing transactions and handling customer payments.
Assisted customers with product selections and inquiries, ensuring high levels of service satisfaction.
Stocked shelves accurately, maintaining product organization and visibility for increased sales potential.
Monitored inventory levels, identifying shortages and coordinating restocking efforts promptly.
Implemented improved layout strategies for merchandise displays, optimizing space utilization and customer flow.
Resolved customer complaints effectively, fostering positive relationships and encouraging repeat business.
Stocked shelves and organized merchandise displays for easy retrieval.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.

Education

Diploma - undefined

Big Picture Highschool

05.2019

Skills

1 Customer Relationship Management: Proven track record of building and maintaining strong relationships with clients
2 Communication: Strong verbal and written communication skills
3 Adaptability: Demonstrated ability to quickly learn and apply new skills, adjusting to evolving work environments

4 Leadership: Proven leadership skills, guiding teams towards achieving goals and fostering a positive work environment
5 Problem Solving: proficient at identifying and resolving challenges, showcasing a solution-oriented approach

Timeline