Levi Smith
Fort Wayne,IN
Summary
Proven leader and efficient problem-solver, I excelled at Smith Masonry by enhancing team productivity and customer satisfaction through effective route management and conflict resolution. Skilled in GPS navigation and customer service, I consistently ensured timely and safe deliveries, fostering strong client relationships. My adaptability and attention to detail drove significant improvements in operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assisting Dispatch Driver, Tow Driver
Blue Eagle
02.2024 - 11.2024
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
1.5 Years as a Dispatcher, Lawn Care
Jay's Lawn Care
04.2020 - 03.2022
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Increased efficiency in completing projects through proper use and maintenance of lawn care equipment.
- Reduced customer complaints by ensuring timely and efficient application of lawn care products.
- Participated in ongoing training opportunities to stay current on best practices in lawn care services and landscape management techniques.
- Conducted routine maintenance on lawn care equipment to ensure optimal performance and extend the lifespan of tools.
- Achieved customer satisfaction by providing timely and efficient lawn care services.
- Improved property value through meticulous lawn care, including mowing, trimming, and edging.
- Improved lawn care quality by implementing efficient mowing and trimming techniques.
- Fostered long-term relationships with clients by offering personalized recommendations for ongoing lawn care improvements.
- Developed personalized lawn care plans based on individual client needs and preferences.
- Reduced response time for service calls by optimizing dispatch routes and prioritizing tasks.
- Improved dispatch efficiency by implementing advanced scheduling techniques and optimizing resource allocation.
Supervisor 6 Years, Dispatcher 3yrs
Smith Masonary
03.2010 - 02.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Scheduled and organized delivery routes.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided customers with information on products and services.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with customers to provide delivery updates and resolution.
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
Education
High School Diploma -
Northfield High School
Wabash, IN05-2013
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Safety protocols
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Transportation
- Inclement weather driving
- Accident prevention
- Adaptable driving techniques
- Schedule management
- Route determination
- Customer rapport
- Route logs
- Appointment scheduling
- Processes and procedures
- Conflict resolution
- Map reading
- Traffic laws
- Patience and tact
- Problem-solving
- Route management
- Basic vehicle repairs
- Attention to detail
Certification
- Forklift Operator Certification - Occupational Safety and Health Administration (OSHA).
- First Aid, CPR, and AED Instructor Certification – American Red Cross.
- [State] Driver's License
- First Aid Certification
- Forklift Certification
Timeline
Assisting Dispatch Driver, Tow Driver
Blue Eagle
02.2024 - 11.2024
1.5 Years as a Dispatcher, Lawn Care
Jay's Lawn Care
04.2020 - 03.2022
Supervisor 6 Years, Dispatcher 3yrs
Smith Masonary
03.2010 - 02.2019
- Forklift Operator Certification - Occupational Safety and Health Administration (OSHA).
- First Aid, CPR, and AED Instructor Certification – American Red Cross.
- [State] Driver's License
- First Aid Certification
- Forklift Certification
High School Diploma -
Northfield High School
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