Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Leviticus Jelks

Los Angeles,United States

Summary

Personable and dedicated Customer Service Representative with extensive experience in multitasking and time management. Solid team player with upbeat, positive attitude devoted to giving every customer a positive and memorable experience. Also, skilled creative writer and copyeditor with 10+ years experience with creative and techinical writing, research and manuscript analysis. Atlanta-born, Los Angeles-based creative with a passion for film, theatre, Black and queer social justice, sushi and comic book collecting (current number of issues totals 1,000 copies).

Overview

17
17
years of professional experience

Work History

Executive Assistant

Lumi Advisors
Los Angeles, CA
12.2022 - Current
  • Offer Administrative support, including: Managing calendars, scheduling meetings, and coordinating appointments for CEO, Jeremy Weinstein and team members.
  • Handling email and correspondence, drafting responses, and prioritizing communications.
  • Organizing travel arrangements for Team Retreats (hotel accommodations, itineraries)
  • Sending and tracking client invoices
  • Maintaining filing systems on Google Drive for easy document retrieval.
  • Conducting research on industry trends, nonprofit regulations, and client needs.
  • Scheduling client assessments, workshops, and board meetings.
  • Serving as the point of contact between executives, clients, and stakeholders.
  • Assisted with writing content for I Have A Dream Los Angeles quarterly newsletter
  • Managing office supplies, IT support coordination, and overall office efficiency.

Editorial Project Manager

StoryTerrace
Los Angeles, CA
01.2019 - 07.2022
  • Successfully edited and developed 100+ memoirs from sales through printing.
  • Worked with and consulted high end clientele, including Opal Lee, the “Grandmother of Juneteenth.”
  • Assigned stories to a diverse team of writers, successfully delivering a set number of high-quality books a month.
  • Utilized Google Docs to provide collaborative edit notes to drafts.
  • Acted as liaison between writers and customers to assess stories and improve quality of work.
  • Worked with Adobe InDesign to proofread and check for grammatical accuracy in final book layouts before sending to print.
  • Ensured successful project execution according to established objectives, timelines, and costs.

Front Desk Associate

Action Property Management And Sales
Los Angeles, CA
09.2016 - 01.2019
  • Assisted residents with room reservation requests for the Association's common area rooms.
  • Coordinated with maintenance and janitorial staff for the scheduling of meeting room setup and breakdown before and after resident use.
  • Provided basic front desk services including restaurant reservations, taxi reservations, directions, and restaurant referrals.
  • Maintained resource book/inventory of local services and referrals for resident and guest use.
  • Distributed, logged, and programmed a variety of documents, including resident/guest/vendor passes, letters, reports, refunds, meeting notices, and memos.

Gate Agent

Delta Airlines
Atlanta, GA
08.2008 - 02.2016
  • Utilized computer system to manage the boarding process, review flight status, and the checking and handling of baggage.
  • Worked in public areas with people who requires answers to a variety of questions about travel information.
  • Provided routing, trip planning and gate boarding.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

Master of Arts - Dramatic Writing

Carnegie Mellon University
Pittsburgh, PA
05.2016

Bachelor of Arts - English

Clayton State University
Morrow, GA
09.2011

Skills

  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Copy Editing
  • Verbal and Written Communication
  • Proofreading
  • Customer Service
  • Administrative Assistance
  • Phone etiquette
  • Sensitive Material Handling
  • Advanced MS Office Suite Knowledge
  • Excel Spreadsheets
  • Travel Administration
  • Business Writing
  • Scheduling and Calendar Management
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Office management
  • File organization
  • Schedule & calendar planning

Accomplishments

  • Consistently maintained high customer satisfaction ratings at StoryTerrace.
  • Exceeded book production goals at StoryTerrace by average of 10 book projects to print in February, 2022.

Additional Information

  • For writing samples refer to my LinkedIn profile - www.linkedin.com/in/leviticus-jelks-bb0b4732
  • For published articles refer to J Designs Pool and Spa blog page: https://www.jdesigns.com/latest-news

Timeline

Executive Assistant

Lumi Advisors
12.2022 - Current

Editorial Project Manager

StoryTerrace
01.2019 - 07.2022

Front Desk Associate

Action Property Management And Sales
09.2016 - 01.2019

Gate Agent

Delta Airlines
08.2008 - 02.2016

Master of Arts - Dramatic Writing

Carnegie Mellon University

Bachelor of Arts - English

Clayton State University

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Leviticus Jelks