Le Voir N. Lewis
New Orleans,LA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
20
20
years of professional experience
Work History
Service & Logistics Coordinator
Kongsberg Maritime Inc
06.2021 - Current
- Identify field engineer service opportunities with global-wide customers based on current products with Kongsberg by streamlining coordination processes for improved team productivity and response times.
- Review and adhere to government Export Control Laws, reporting all disparities to our ITAR Department before proceeding with service requests, resulting in a 40% decrease in compliance violations company wide.
- Reduced shipping costs by 20% through carrier negotiations and route optimization.
- Managed vendor relationships, negotiating favorable contracts and monitoring performance metrics.
Front End Coordinator
Kongsberg Maritime Inc.
09.2020 - Current
- Interface with additional Kongsberg departments (GCS, Spares, Aftermarket Sales, and Finance) for customer support and global sales opportunities
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in 20% decrease in wait times and a 12% increase in productivity.
Restaurant Floor Manager
LANDRY’S SEAFOOD HOUSE
04.2018 - 03.2020
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Streamlined inventory management for optimal stock levels and reduced waste.
Bartender/Banquet Supervisor
LANDRY’S SEAFOOD HOUSE
09.2003 - 04.2018
- Developed banquet sales program at the local restaurant level, increasing banquet revenue by 52%.
- Increased overall event success by conducting thorough pre-event meetings with clients and teams involved in execution.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Personal Banker
Wells Fargo Bank, N.A.
10.2007 - 01.2011
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Demonstrated strong analytical skills in assessing investment opportunities, leading to sound recommendations for portfolio adjustments.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Teller/Personal Banker
Wells Fargo Bank, N.A.
12.2005 - 10.2007
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Maintained detailed records of client interactions using CRM software, improving overall efficiency and organization within the team.
- Identified new prospects and built a pipeline of potential clients by attending networking events and leveraging personal connections.
Education
Bachelor of Science - Biology
TEXAS A&M UNIVERSITY
College Station, TXSkills
- Inventory Control
- Emergency Readiness
- Service Scheduling
- Expense Management
- Purchase Orders
- Problem-Solving
- Contract Negotiation
- Operations Management
- Staff Development
- Import-Export Operations
- ERP Systems Proficiency
- Logistics Analysis
Timeline
Service & Logistics Coordinator
Kongsberg Maritime Inc
06.2021 - Current
Front End Coordinator
Kongsberg Maritime Inc.
09.2020 - Current
Restaurant Floor Manager
LANDRY’S SEAFOOD HOUSE
04.2018 - 03.2020
Personal Banker
Wells Fargo Bank, N.A.
10.2007 - 01.2011
Teller/Personal Banker
Wells Fargo Bank, N.A.
12.2005 - 10.2007
Bartender/Banquet Supervisor
LANDRY’S SEAFOOD HOUSE
09.2003 - 04.2018
Bachelor of Science - Biology
TEXAS A&M UNIVERSITY
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