LEVON BING
Goodyear,Arizona
Summary
Experienced professional seeking a position to make a meaningful impact on customer satisfaction and contribute to the overall success of your company. Proven track record in delivering exceptional service and exceeding customer expectations, confident in ability to drive positive results. Committed to continuously improving processes and fostering strong relationships, eager to leverage skills and expertise to help your organization thrive.
Overview
12
12
years of professional experience
Work History
Responsible for leasing storage space to prospective tenants
Caster Properties
2022.11 - Current
- Collecting payments via cash, credit card and checks
- Documenting interactions with tenants with detailed notes
- Routinely walking property to check for trash, damage to property or any issues tenants may have
- Responsible for keeping accurate paperwork and data
- Maintaining a clean property and reporting any repairs and work orders needed to maintenance department.
Customer Care Lead
Charter Communications
2018.03 - 2022.01
- Responded to escalated calls to de-escalate and resolve issues quickly and efficiently
- Mentored new agents to become better adapted to call center and perform duties
- Optimized resources allocation during peak periods, maintaining high levels of customer service even under pressure.
- Managed escalated customer issues with diplomacy, ensuring satisfactory resolutions for both parties involved.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Care Rep
Charter Communications
2014.07 - 2018.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
Customer Service Representative
Provide Commerce
2013.01 - 2013.11
- Answering Phones, taking orders, ask probing questions and made sales.
- Handled online payments as well as refunds for late or damaged deliveries
- Data Entry
Online Technical Support
Sitel
2012.02 - 2012.11
- Answered incoming phone calls, assisted customers with bill payment, account unlocking and updating account information.
Education
GED -
Mount Miguel High School
Spring Valley, CAEntry Level, Office Assistant -
Career College San Diego
01.2012
Entry, General Studies -
Cuyamaca College
01.2003
Skills
- Customer service
- Bill payment
- Inbound calls
- Outbound calls
- Support
- Cash handling
- Microsoft Suite
- Strong Communication skills
- Microsoft Office expert
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Professionalism
- Time management abilities
- Adaptability
- Written Communication
References
References available upon request
Timeline
Responsible for leasing storage space to prospective tenants
Caster Properties
2022.11 - Current
Customer Care Lead
Charter Communications
2018.03 - 2022.01
Customer Care Rep
Charter Communications
2014.07 - 2018.03
Customer Service Representative
Provide Commerce
2013.01 - 2013.11
Online Technical Support
Sitel
2012.02 - 2012.11
GED -
Mount Miguel High School
Entry Level, Office Assistant -
Career College San Diego
Entry, General Studies -
Cuyamaca College
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