Summary
Overview
Work History
Education
Skills
Software
excel sheets Descartes routing systems ,Ms word , Creating Pdf's
Timeline
Generic

Levone Pleas

Customer Service /Dispatcher
Long Beach,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proactive Dispatcher with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Overview

48
48
years of professional experience
14
14
years of post-secondary education

Work History

Customer Service Representative/Dispatcher

Shred-it Stericycle.com
Carson , CA
08.2005 - Current
  • Answer calls, respond to email request , communicate with sales, and customers. request scheduled routes daily .
  • Use SAP and Descartes routing systems to monitor drivers .rescheduled missed services

Provide excellent customer service by ensuring timely and efficient service expectations for customers according to route schedules and on-demand requests

  • Communicate with customers or supervising personnel in order to address questions, problems, complaints, and requests for service
  • Keep customers notified of changes with routing schedules
  • update excel sheets fill out daily spread sheet service customers revenue manage drivers, trucks and end route check in.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints

Caregiver

State Of California, Department Of Social Services
Hawthorne, CA
01.2010 - 03.2021
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Route Sales Driver

Iron Age Knapp Safety Shoes
City of Los Angeles, CA
06.1998 - 05.2005
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Drove team revenue totals by bringing in top sales numbers.
  • Represented wide range of products and brands.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • driving company truck from locating to location of clients area , northern california, southern california Las Vegas, and Arizona

Insulation Technician/Warehouse Assistant

Performance Contractor Incorporated
Anaheim
08.1995 - 05.1998
  • Assessed project scope, material requirements and blueprints to gain valid understanding of project details.
  • Applied and handled insulating products such as foam, fiberglass and cloth with mud.
  • Completed [Number] jobs with quality and efficiency within [Number] months of employment.
  • Read and understood blueprints and technical specifications for insulation installation.
  • Set up and operated fabricating equipment to cut, bend and straighten sheet metal for insulation projects.
  • managed warehouse equipment used in daily insulation and asbestos removals vacuum's scrapers drills , cutters sanders mask metal cutters ..ect
  • check out and checked in equipment used by contractors daily log sheet

Food Delivery Driver

Mak Paris Inc
Long Beach, CA
02.1990 - 08.1995
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Coordinated work of team of drivers delivering across local area.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Shipping and Receiving Associate/Picker Packer

Detro Manufacturing Fabric Company
Rancho Dominguez , CA
07.1987 - 07.1988
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Operated fork lifts and electric pallet jacks equipment to manage incoming orders, organize deliveries and transfer packages to other departments.

Route Sales Representative

Arrowhead Waters
Rancho Dominguez , CA
06.1984 - 03.1987
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Represented wide range of products and brands.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.

Desk Clerk

Holiday Inn Hotel
Lakewood, CA
05.1983 - 05.1984
  • Resolved service-related problems and documented actions in system.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Middles School Graduation Diploma - Math Sciences

Wilkes Middle School
Money Mississippi
05.1965 - 05.1976

High School Diploma -

Amanda Elzy High School
Greenwood, MS
08.1976 - 06.1979

No Degree - Pre Medical

Mississippi Valley State University
Itta Bena, MS
05.2001 -

Army Basic Training Certificate - Administrative Specialist

Military Training
Fort Knox, KY
10.1982 - 01.1983

Associate of Arts - Administration

AIT Military Training
Fort Jackson MEPS
01.1983 - 04.1983

No Degree - Abatement And Insulation

Rio Hondo College
Whittier, CA
05.2001 -

No Degree - Medical Assisting

California Paramedical And Technical College
Long Beach, CA
05.2001 -

Skills

Customer Service dispatcher

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Software

Operating Systems such as Windows Office Suites such as Microsoft Office Presentation systems Spreadsheets Accounting Word Processors

excel sheets Descartes routing systems ,Ms word , Creating Pdf's

We use Excel sheets . to organize data and perform financial analysis.
.Data entry.Data management.Accounting.Financial analysis.Charting and graphing.Programming.Time management.

  • Task management.. check revenue, and materials add to a route or delete reschedule services ...ect Descartes is routing software Route planning software for mobile resource management, route optimization, & real-time visibility for your delivery operations. Descartes Route Planning Software enables you to reduce delivery time windows, address exceptions on the road, plan routes more efficiently and respond to customer changes on the fly.
  • Pdf's we use them for a variety of things It's a versatile file format that gives Us an easy, reliable way to present and exchange documents - regardless of the software, hardware, or operating systems being used by anyone who views the document.

Timeline

Caregiver

State Of California, Department Of Social Services
01.2010 - 03.2021

Customer Service Representative/Dispatcher

Shred-it Stericycle.com
08.2005 - Current

No Degree - Pre Medical

Mississippi Valley State University
05.2001 -

No Degree - Abatement And Insulation

Rio Hondo College
05.2001 -

No Degree - Medical Assisting

California Paramedical And Technical College
05.2001 -

Route Sales Driver

Iron Age Knapp Safety Shoes
06.1998 - 05.2005

Insulation Technician/Warehouse Assistant

Performance Contractor Incorporated
08.1995 - 05.1998

Food Delivery Driver

Mak Paris Inc
02.1990 - 08.1995

Shipping and Receiving Associate/Picker Packer

Detro Manufacturing Fabric Company
07.1987 - 07.1988

Route Sales Representative

Arrowhead Waters
06.1984 - 03.1987

Desk Clerk

Holiday Inn Hotel
05.1983 - 05.1984

Associate of Arts - Administration

AIT Military Training
01.1983 - 04.1983

Army Basic Training Certificate - Administrative Specialist

Military Training
10.1982 - 01.1983

High School Diploma -

Amanda Elzy High School
08.1976 - 06.1979

Middles School Graduation Diploma - Math Sciences

Wilkes Middle School
05.1965 - 05.1976
Levone PleasCustomer Service /Dispatcher