Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamika James

Tallahassee,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

Event Planner

Pure Imagination LLC
Tallahassee, FL
09.1998 - Current
  • Negotiated contracts with vendors for supplies and services.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Resolved conflicts between employees or customers in a timely manner.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Oversaw daily operations of the program including scheduling, staffing, and administrative tasks.
  • Developed training materials and conducted orientation sessions for new program staff.
  • Participated in weekly team meetings with Program Director to discuss progress on projects and initiatives.
  • Facilitated communication between the Program Director and other departments within the organization.
  • Prepared reports summarizing project performance data for submission to the Program Director or upper management.
  • Created strategies for improving overall efficiency of the program through better utilization of resources.
  • Facilitated group activities with the aim of promoting positive behavior change.
  • Provided individual counseling sessions tailored towards addressing specific issues faced by residents.
  • Monitored and documented daily progress reports on all residents.
  • Supported residents in decision making processes through active listening techniques.
  • Provided direct supervision, guidance and support to at-risk youth in a residential setting.
  • Cultivated family involvement by communicating regularly with parents and guardians about their child's progress.
  • Developed effective case management plans that included goal setting and service coordination.
  • Conducted assessments of residents' physical, emotional, educational and social needs.
  • Assisted in developing life skills such as budgeting, job searching and interviewing techniques.
  • Assisted with crisis intervention when needed to de-escalate situations safely.
  • Participated in weekly staff meetings to discuss progress, challenges, strategies and solutions.
  • Administered medication according to physician orders while ensuring proper record keeping.
  • Ensured compliance with all state regulations related to residential care including safety standards.
  • Collaborated with other members of the interdisciplinary team to ensure best practices are met.
  • Implemented behavior modification techniques designed to modify negative behaviors into more appropriate ones.
  • Encouraged development of independent living skills through role modeling and instruction.
  • Organized recreational activities such as sports, music lessons and field trips.
  • Maintained communication with outside agencies such as schools, courts, probation departments.
  • Created an environment conducive to learning by developing relationships based on trust and respect.
  • Developed individualized plans for each resident to address their needs and goals.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Documented child progress, reporting extreme changes in behavior.
  • Mentored and supported young people through collaborative activities and social programs.
  • Maintained cleanliness of youth facilities and rooms.
  • Reported incidents that negatively affected child safety.
  • Oversaw daily routines of youth in placement and delivered services related to basic human needs.
  • Encouraged completion of daily chores and personal hygiene practices.
  • Supervised daily activities and ensured a safe environment for all youth.
  • Developed and implemented behavioral management strategies to promote positive outcomes.
  • Fostered a supportive and trusting relationship with youths to encourage open communication.
  • Facilitated daily living skills workshops for youth in care.
  • Monitored activities and maintained safe living and learning environment for youth to thrive.
  • Conducted conflict resolution sessions among youths to foster a positive living situation.
  • Conducted group sessions on topics such as substance abuse prevention and healthy relationships.
  • Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
  • Implemented individualized care plans to support emotional and behavioral growth.
  • Collaborated with mental health professionals to address specific needs of youths.
  • Supported and encouraged academic performance to help youth achieve educational goals.
  • Supported youths in the transition process from care to independent living or family reunification.
  • Observed and participated in mediation and planning conferences with youth and families to foster program success.
  • Assisted youths in developing personal goals and plans for future independence.
  • Provided crisis intervention and support during emotional or behavioral incidents.
  • Coordinated with external agencies to facilitate access to community resources for youth.
  • Maintained detailed records of youths' progress, incidents, and daily activities.
  • Engaged in continuous professional development to stay informed on best care practices.
  • Managed medication distribution under the guidance of healthcare professionals.
  • Participated in team meetings to discuss progress and challenges of youths in care.
  • Monitored and reported on the maintenance and safety of facility to ensure a secure environment.
  • Facilitated life skills training sessions, including financial literacy and job readiness.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Delivered treatments to improve client functionality and environmental adjustment.
  • Followed appropriate methodology to deliver optimum counseling meeting individual needs.
  • Coordinated resources to support clients and help each achieve targets.
  • Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Counseled clients physical, mental factors impacting personal success.
  • Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
  • Referred individuals to outside resources and services for additional support.
  • Assisted in the development of individualized treatment plans for patients.
  • Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
  • Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
  • Actively participated in continuing education programs related to mental health care delivery.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Developed positive relationships with patients while maintaining professional boundaries.
  • Encouraged positive behaviors through rewards systems when appropriate.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
  • Provided education about mental illness symptoms and causes to family members of patients.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Supported clients in developing daily living skills such as budgeting money or time management.
  • Maintained accurate records of patient progress and treatment plans.
  • Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
  • Supervised visitors entering the facility according to established security protocols.
  • Administered medications as prescribed by physician or psychiatrist.
  • Facilitated group therapy sessions under supervision of a mental health professional.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Provided excellent service to patients through personable communication.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Monitored patient behaviors and reported significant changes to supervising mental health professionals.
  • Provided education and resources to patients and families about mental health conditions and coping mechanisms.
  • Collaborated with interdisciplinary teams to coordinate patient care and treatment strategies.
  • Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
  • Facilitated group therapy sessions, providing a supportive environment for patient interaction.
  • Implemented stress-reduction techniques to promote patient relaxation and well-being.
  • Conducted intake interviews to assess patient needs and determine appropriate care plans.
  • Supported patients in developing life skills and independence through targeted interventions.
  • Participated in professional development workshops to stay current with mental health practices.
  • Tracked and replenished inventory of therapeutic supplies and materials.
  • Utilized de-escalation techniques to manage and prevent patient crises effectively.
  • Ensured a safe and secure environment for patients, adhering to facility safety protocols.
  • Employed motivational interviewing techniques to encourage patient engagement in treatment.
  • Maintained detailed records of patient progress and treatment outcomes.
  • Assisted patients in setting and achieving personal and therapeutic goals.
  • Advocated for patient rights and provided guidance on navigating mental health systems.
  • Administered medications as prescribed, ensuring adherence to treatment protocols.
  • Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
  • Coordinated with external agencies to facilitate community-based support for patients.
  • Assisted in developing and implementing treatment plans for patients with various mental health disorders.
  • Administered oral medications following physician's prescriptions and instructions.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Led individual and group therapy supporting prescribed procedures.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
  • Contacted patients' relatives to coordinate family visits and conferences.
  • Issued medications from clinic dispensary and kept records using specified procedures.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Aided patients in performing activities of daily living.
  • Recorded patients' health metrics using thermometers or blood pressure gauges.
  • Assisted patients improve social relationships and engagement.
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Verified that all coupons were valid prior to processing them into the system.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Processed credit card transactions accurately and efficiently.
  • Operated cash registers to process payments for goods and services.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Resolved customer complaints in a professional manner.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Greeted customers and provided friendly customer service.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Balanced cash drawers at the end of each shift.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Informed customers of in-store promotions or pricing specials.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Addressed customer questions and concerns regarding products and services.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

Bachelor of Science - Criminal Justice

Florida Agricultural And Mechanical University
Tallahassee, FL
05-1999

Skills

  • Life skills training
  • Behavior modification
  • Crisis intervention
  • Group facilitation
  • Conflict resolution
  • Staff training
  • Team collaboration
  • Flexible and adaptable
  • Friendly, positive attitude
  • Multitasking Abilities
  • Event coordination

Timeline

Event Planner

Pure Imagination LLC
09.1998 - Current

Bachelor of Science - Criminal Justice

Florida Agricultural And Mechanical University