Levy Sinyor
Lead Strategic Customer Success Manager
Manalapan,NJ
Summary
Experienced Customer Success professional focused on maximizing customer value, driving measurable outcomes, and achieving significant revenue growth. Proficient in renewal forecasting, implementing data-driven strategies, and leveraging AI to deliver actionable insights. Committed to fostering strong customer relationships to ensure business success while enhancing satisfaction and achieving key objectives.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Lead Strategic Customer Success Manager
Gong.io
02.2022 - Current
- Maintained 100% Growth Retention and achieved 130% Net Growth Revenue Retention for FY '24-'25
- Managed portfolio of Gong's largest and most strategic customers - AT&T, Amazon, Snowflake, Atlassian, RELX, SAP, IronMountain, Telus
- Collaborated with consulting firms to drive digital transformation for top-tier clients, achieving significant upsell growth through strategic joint efforts.
- Through successful outcomes-driven value, closed over $4m in upsell ARR and generated $6m in additional open pipeline for FY'25
- Go-to CSM for AI workflows, championing innovative approaches to customer discovery, QBR auto-scoring, re-writing customer prompts, and account planning
- Developed multiple C-level customer relationships, aligning business top-level priorities, and ensuring Gong workflows were aimed at delivering outcomes
- EBU Global CSM of the Year for '23-'24
- Featured speaker at global success all-hands and GTM meetings, showcasing effective Sales/CS partnership, and strategic account planning
Senior Strategic Customer Success Manager
Pluralsight
07.2022 - 02.2022
- Responsible for a portfolio of Strategic accounts with $6M in ARR
- Maintained 100% Growth Retention (GRR) and achieved 127 % Net Growth Revenue Retention (NRR) for 2021-2022
- Awarded: President Club 2022, 'Friends of the Field' and 'Achievers Award'
- Experienced Customer Success professional focused on maximizing customer value and driving business outcomes
- Skilled in renewal forecasting, implementing data-driven value strategies, and leading high-performing teams
- Committed to fostering a growth mindset to ensure consistent revenue expansion
- Contributes to global revenue team success through practical thought leadership and strategic insights
- Proven track record of enhancing customer satisfaction while achieving key business objectives
Enterprise Customer Success Manager
Trifacta
07.2019 - 09.2019
- Developed and owned Success Plans for deployment at strategic customers
- Implemented and managed Gainsight for global Customer Success function
- Identified and quantified key factors for success and developed plans to meet said criteria (QBRs, Executive Meetings, etc.)
Manager, Customer Success
Waterline Data
03.2018 - 07.2019
- Responsible for all Enterprise clients, with ARR exceeding $4 million
- Managed a team of 5 overseeing technical support, professional services, and customer success
Head of Customer Success
Linkpoint360
03.2016 - 03.2018
- Hired to build, manage, and grow the newly formed customer success department
- Responsible for book of 8,000 accounts exceeding $8 million ARR
Senior Executive - Global Success, Training, Support
E-Tabs
04.2008 - 02.2016
Education
Bachelor of Science - Business Administration
Florida International University
Miami, FL 12.2020 - 2024.01
Associate of Science - Business Administration
Middlesex County College
Edison, NJ 01.2018 - 2020.01
Certification
Aspireship Customer Success Presenter
Timeline
Senior Strategic Customer Success Manager
Pluralsight
07.2022 - 02.2022
Lead Strategic Customer Success Manager
Gong.io
02.2022 - Current
Bachelor of Science - Business Administration
Florida International University
12.2020 - 2024.01
Enterprise Customer Success Manager
Trifacta
07.2019 - 09.2019
Manager, Customer Success
Waterline Data
03.2018 - 07.2019
Associate of Science - Business Administration
Middlesex County College
01.2018 - 2020.01
Head of Customer Success
Linkpoint360
03.2016 - 03.2018
Senior Executive - Global Success, Training, Support
E-Tabs
04.2008 - 02.2016
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