Open To Work
LeWanna Orr
McConnells,SC
Summary
Leader in distribution and restaurant operations with a track record of enhancing customer service and employee training. Skilled in team motivation and inventory management, resulting in improved performance and operational efficiency. Recognized for driving results through effective leadership and strategic planning.
Overview
20
20
years of professional experience
Work History
Supervisor of Distribution Operations
Ross Distribution Center
Rock Hill, SC
09.2018 - 01.2026
- Led daily operations of distribution center activities and workflows, ensuring seamless execution.
- Trained new employees on safety protocols and operational procedures.
- Monitored inventory levels to maintain adequate stock for distribution needs.
- Collaborated with management to identify and resolve operational challenges, enhancing overall efficiency.
- Conducted regular performance evaluations for team members to promote development.
- Tasked workers based on their skill sets and monitored performance.
- Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
- Coached, mentored, and motivated team members to achieve performance goals and foster a positive work environment.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Restaurant Shift Manager
Wing Bonz
York, South Carolina
05.2010 - 09.2017
- Supervised daily restaurant operations to ensure smooth service flow.
- Trained and mentored staff on customer service and food safety standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to enhance dining experience.
- Organized daily activities, delegated tasks to employees, and addressed concerns to maintain operational efficiency.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Handled closing procedures including counting money in drawers at end of shift.
- Trained new employees on proper customer service techniques and food handling protocols.
- Developed schedules for staff members based on customer demand.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Solicited guest feedback on food quality, resolved issues, and ensured timely service of additional items and beverage refills.
Shift Manager
McDonalds
York, South Carolina
06.2006 - 02.2014
- Supervised team members during high-volume shifts to ensure efficient service.
- Coordinated staff schedules to optimize coverage during peak business hours and accommodate employee availability.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Supported team members in completing tasks during peak periods to maintain service standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Implemented quality control measures to maintain food safety and hygiene standards.
- Inspected work areas regularly for cleanliness and organization standards.
- Instructed staff on upselling techniques to enhance customer engagement and drive revenue.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves.
- Assisted in resolving escalated customer service issues in a timely manner.
- Communicated with other shift managers to facilitate continuum of customer service.
- Conducted counting and balancing of cash registers at shift end.
Education
Associate of Science - Business Administration
Colorado Tech University
Colorado Springs, CO07-2027
High School Diploma -
York Comprehensive High
York, SC06-1998
Skills
- Logistics coordination
- Inventory management
- Performance evaluation
- Problem resolution
- Team leadership
- Employee training
- Customer service
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$18/hr - $1000/hrTimeline
Supervisor of Distribution Operations
Ross Distribution Center
09.2018 - 01.2026
Restaurant Shift Manager
Wing Bonz
05.2010 - 09.2017
Shift Manager
McDonalds
06.2006 - 02.2014
Associate of Science - Business Administration
Colorado Tech University
High School Diploma -
York Comprehensive High