Lewis C. Rowe
Grand Prairie
Summary
Seeking a career in engineering or a related field with a growing company. Excels in fast paced environments also works well independently in addition to part of a team. Creative Mechanical Engineer trained in the full cycle of product design from concept to production and assembly.
Overview
23
23
years of professional experience
Work History
Sr. Credit Specialist/Senior Team Leader
Exeter Finance
07.2020 - Current
- Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
- Identified potential fraud risks, implementing preventative measures to safeguard company assets and maintain financial integrity.
- Improved communication between departments by collaborating on cross-functional audits and addressing shared concerns.
- Conducted comprehensive training sessions for staff members, enhancing their understanding of internal controls and promoting adherence to organizational policies.
- Supported management in decision-making processes by providing detailed analyses of operational performance indicators derived from audit results.
- Facilitated process improvements by analyzing workflow inefficiencies identified during audits, recommending solutions tailored to specific departmental needs.
- Conducted regular portfolio reviews to monitor performance trends and identify areas requiring proactive intervention.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
Sr. Credit Dispute Specialist
GMFinancial
04.2015 - 07.2020
- Analyze and complete appropriate approvals on monetary and nonmonetary Loan service request in accordance with company policies and procedures
- Manage request for account modifications received from the legal and compliance administration departments to ensure compliance with federal and state regulatory requirements
- Utilizes the E-Oscar system to process Automated Credit Dispute Verification (ACDV’s)
- Analyze and decision Credit Bureau Dispute Verification with accuracy and integrity, ensuring compliance to the Fair Credit Reporting Act (FCRA)
- Conduct compliance audits on high risk processes as well as validate new team member processing to ensure compliance and quality is maintained to maximize customer experience and mitigate exposure to legal, regulatory or financial loss
- Accountable for compliance to company policy and procedure as well as legal state and federal regulatory requirement
- Create Correspondence letter to customer for the purpose of Zero Balance letter, Payoff letter, Credit Rating letters and more
- Debt Validation, or 'debt verification', refers to the consumer's right to challenge a debt and/or receive written verification of a debt from a GM Financial
- If the customer requests to have their debt validated, GM Financial is required to send copies of designated documents, along with a detailed payment history
- Requests to validate debt must be sent in writing and may be received via mail, fax or email within two business days of receipt
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
Team Leader
Chrysler LLC
08.2012 - 04.2014
- Supervise a team of twelve and set the standard for production and quality
- Listen to the ideas of others, help them realize the best ideas and implement them
- Inspire others to work hard and keep everyone focused
- Creating a happy and success oriented group of people that work together as a solid team
- Possesses qualities that allow me to motivate and organize others in an efficient manner
- Managing employee timesheets, monitoring the quality of work production, and motivate and encourage team to meet production quota
- Prepare reports and maintain records of work accomplishments and administrative information, as required and communication of work-related information to the supervisor
- Keeps all equipment clean, organized and operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; notifying supervisor for any needed repairs
- Use any hand-held tools that are necessary (e.g., screwdrivers, rivets, wrenches)
- Assembles components by examining connections for correct fit; fastening or welding parts and sub-assemblies
- Maintains safe, organized, and clean working environment by complying with procedures, rules, and regulations
Customer Service Team Leader
Verizon Wireless
06.2010 - 06.2012
- Be positive and consistent with actions and words that are positive and focus on moving the team in that direction
- Responsible for handling escalated calls within the management cue
- Assist team with questions concerning customer accounts and figures
- Coached team calls to make sure all calls met FCR (First Call Resolution)
- Assist any member of the team with making their monthly quota
- Responsible for the success of the group or team
- Lead by example
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Evaluated customer service staff performance and provided constructive feedback.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
Test Lab Tech, Corporate Quality/Warranty Department
Lear Corporation
09.2002 - 01.2006
- Confer with engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information
- Write performance requirements for product development or engineering projects
- Develop, coordinate, and monitor all aspects of production, including selection of manufacturing methods, fabrication, and operation of product designs
- Assist drafters in developing the structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software
- Research, design, evaluate, install, operate, and maintain mechanical products, equipment, systems and processes to meet requirements, applying knowledge of engineering principles
- Develop and test models of alternate designs and processing methods to assess feasibility, operating condition effects, possible new applications and necessity of modification
- Provide feedback to design engineers on customer problems and needs
- Read and interpret blueprints, technical drawings, schematics, and computer-generated reports
- Conduct research that tests and analyzes the feasibility, design, operation and performance of equipment, components and systems
- Investigate equipment failures and difficulties to diagnose faulty operation, and to make recommendations to maintenance crew
Education
Bachelor of Science - Mechanical Engineering, Mathematics
Wayne State University
Detroit, MI04.2008
Associate Degree - CAD Design
Kalamazoo Valley Community College
Kalamazoo, MI12.2002
Skills
- Six Sigma tools
- Material handling system
- Project management
- Technical writing
- Mechanism design
- Analysis
- Strategic prioritization
- Team Leadership
- Technical Testing
- Customer Service
- SolidWorks
- Communication techniques
- Root cause analysis
- Microsoft Excel
- Microsoft Project
- Written communication
- Credit data assessments
- Verbal communication
Affiliations
NSBE (National Society for Black Engineers)
Timeline
Sr. Credit Specialist/Senior Team Leader
Exeter Finance
07.2020 - Current
Sr. Credit Dispute Specialist
GMFinancial
04.2015 - 07.2020
Team Leader
Chrysler LLC
08.2012 - 04.2014
Customer Service Team Leader
Verizon Wireless
06.2010 - 06.2012
Test Lab Tech, Corporate Quality/Warranty Department
Lear Corporation
09.2002 - 01.2006
Bachelor of Science - Mechanical Engineering, Mathematics
Wayne State University
Associate Degree - CAD Design
Kalamazoo Valley Community College
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