Lewis Crumsey
Raleigh,NC
Summary
Client Support Specialist with extensive experience in event planning, marketing, and business development. Proven track record in successfully executing events and driving growth through effective and blend marketing strategies. A collaborative communicator who excels at partnering with cross-functional teams to provide customer service. Skilled in building and maintaining relationships to ensure ongoing success while traveling 75% of time in current role.
Overview
7
7
years of professional experience
Work History
Marketing Specialist
Geico
10.2020 - Current
- Managed an assigned territory of 20 cities in NC, building a strong pipeline of referrals
- Created and executed effective marketing plans, consistently ranking as the top representative in NC
- Led marketing expansion efforts for a new product line, contributing to business growth
- Developed and nurtured ongoing networking relationships with key industry players
- Crafted company brand messaging, collateral materials, customer events, and promotional strategies
- Enhanced brand awareness and generated leads through internal and external marketing campaigns.
Booking Manager
Space Camp Music Group
Raleigh, NC
01.2020 - Current
- Successfully booked artists for music performances, negotiating terms of contracts
- Managed event planning from start to finish, ensuring alignment with objectives and budgets
- Led team meetings to enhance event success and foster collaboration
- Prepared and managed event budgets, consistently meeting financial targets
- Established and maintained strong relationships with vendors, venues, and industry contacts
- Traveled to live events, providing onsite support (25% travel, up to 30-40% during peak seasons)
- Collaborated with venues and promoters to deliver world-class support.
- Providing on site support for all events as a team lead
- Able to adapt to high pressure environments with strong verbal communication
- Troubleshooted all challenges from all Boh and Foh equipment and hardware
- Managed calendars for multiple bookings, ensuring timely and accurate scheduling.
Client Support Specialist
Health Partner
12.2019 - 04.2020
- Developed business leads to prospective partners through social media marketing and B2B outreach
- Conducted field and phone marketing, networking with existing partners for prospective new ones
- Managed a territorial area, contributing to the growth of the business
- Proactively addressed client issues with optimism and realism, emphasizing clear communication
- Supported Health Partners growing client base via phone, and email
- Onboarded new clients and ensured ongoing client satisfaction.
Marketing Rep
Pegram Insurance
05.2017 - 12.2019
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals
- Developed marketing materials, attended industry events and trade shows, and responded to customer inquiries
- Consistently ranked as a top representative, taught classes on interlock devices and insurance packages
- Developed relationships with key decision-makers at businesses, successfully bringing on new cities
- Onboarded new clients and ensured ongoing client satisfaction.
Education
Bachelor of Science - Business Administration
Methodist University
05.2017
Skills
- Event Management
- Business Development
- Time Management
- Client Retention
- Event Logistics
- Technical Support
- Client Services
- Live Events
- On Site Suport
- Ticketing System
- Clear Communication
- Commitment
- Interpersonal and Written Communication
- Customer-Facing Communication
Timeline
Marketing Specialist
Geico
10.2020 - Current
Booking Manager
Space Camp Music Group
01.2020 - Current
Client Support Specialist
Health Partner
12.2019 - 04.2020
Marketing Rep
Pegram Insurance
05.2017 - 12.2019
Bachelor of Science - Business Administration
Methodist University