Lewis Crumsey
Raleigh,NC
Summary
Accomplished in elevating client relations and business growth, notably at Space Camp Music Group. Expert in strategic planning and leadership, adept at fostering robust client partnerships. Demonstrated success in contract negotiation and marketing strategy development, enhancing customer engagement and retention. Proven track record in surpassing client expectations and driving substantial business expansion.
Overview
7
7
years of professional experience
Work History
Client Relations Manager
Frank Fortunato Group - Geico
10.2020 - Current
- Led client relations initiatives across a broad territory, guiding the team to enhance customer experiences and solidify long-term partnerships.
- Directed the launch and strategic implementation of a new product line, coordinating with clients and internal teams to ensure seamless integration and positive client outcomes.
- Fostered relationships with industry partners and high-value clients, developing strategies that cultivated strong business ties and deepened market presence.
- Oversaw the development of marketing materials and client communications, providing strategic direction to align messaging with client needs and business goals.
Senior Client Relations Manager - Part Time
Space Camp Music Group
01.2020 - 02.2022
- Managed a team responsible for planning and executing events, ensuring alignment with client expectations and high-quality outcomes.
- Established and maintained strategic relationships with vendors and industry partners, negotiating favorable contracts that supported business growth.
- Led the design and implementation of client engagement strategies, enhancing service offerings to exceed client expectations and reinforce brand loyalty.
- Served as the primary point of contact for high-profile clients, addressing any challenges and delivering tailored solutions to ensure successful event execution.
Client Relations & Support Supervisor
Health Partner
12.2019 - 04.2020
- Supervised a team dedicated to client support and relationship management, guiding the development of strategies to improve client retention.
- Established best practices for addressing client issues and concerns, fostering a culture of transparency and proactive problem-solving within the team.
- Led onboarding initiatives for new clients, streamlining processes and optimizing workflows to provide a seamless and efficient experience.
- Strengthened the company's partner network by securing new client relationships, expanding the business and supporting revenue growth.
Client Relations Lead
Pegrame Insurance
05.2017 - 12.2019
- Directed efforts to build and maintain relationships with key clients, playing a pivotal role in expanding the business into new markets.
- Managed marketing and client relations initiatives, aligning strategies with business goals to enhance lead conversion and customer satisfaction.
- Guided a team in organizing and representing the company at industry events, establishing valuable connections and enhancing the company’s reputation.
- Led client onboarding and retention strategies, mentoring team members on best practices for delivering outstanding customer service.
Education
Bachelor of Science - Business Administration
Methodist University
Fayetteville, NC05-2017
Skills
- Client Relations Management
- Account Management
- Strategic Planning & Leadership
- Contract Negotiation
- Business Development
- Customer Engagement & Retention
- Marketing Strategy Development
- Territory Management
Timeline
Client Relations Manager
Frank Fortunato Group - Geico
10.2020 - Current
Senior Client Relations Manager - Part Time
Space Camp Music Group
01.2020 - 02.2022
Client Relations & Support Supervisor
Health Partner
12.2019 - 04.2020
Client Relations Lead
Pegrame Insurance
05.2017 - 12.2019
Bachelor of Science - Business Administration
Methodist University
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