Lewis Curry
East Bend,NC
Summary
Transportation Manager with 14 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of accident investigation and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Transportation Manager
Stericycle
07.2011 - Current
- Managed approximately thirty-four local drivers & twelve dock personal and twelve long haul drivers
- Third party vendors, Maintain and manage inventory supplies to ensure that adequate inventories are always maintained
- Manage route scheduling to ensure all scheduled customers will be serviced by end of day
- Redirect workforce and resources as required, to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck)
- Manage driver debrief process for every route
- Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction
- Update route comments as required
- Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.)
- Manage open order report to resolve service issues
- Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date
- Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
- Conduct customer visits to review service
- Manage customer interaction records to resolve service issues
- Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources
- Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity
- Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
- Manage route vehicles, containers, load bars and straps, hand-trucks, PDT’s and printers, and all other company equipment and assets
- Monitor routes to improve route efficiency
- Team Member Development: Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce
- Establish and communicate performance standards and objectives; conduct performance appraisals
- Recommend salary adjustments, promotions, transfers, and dismissals
- Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings
- Perform “ride a-longs,” ensuring CSRs operate and work safely, efficiently, productively, and deliver an elevated level of customer service
- Conduct “spot checks” to re-enforce proper CSR behavior as well as communicate the value we bring to the customer
- Perform pre-employment screening activities, new CSR orientation, reviews of CSRs and monthly safety meetings
- Complete daily yard walk
- Track and input DOT hours/JJ Keller
- Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety
- Monitor and ensure that employees are performing their functions safely and productively
- Make recommendations for changes or improvement, when necessary, to prevent accident or injuries
- Conduct regularly scheduled safety meetings (i.e., monthly Safety, Committee, tailgate meetings)
- Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all CSRs and equipment
- Ensure DQF, DOT Logs and VCR is accurate and complete; must maintain DOT files.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Consistently met budgetary targets through effective resource allocation and cost control measures.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Employed Six Sigma standards to save overtime hours for substantial savings in labor costs.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Transportation Supervisor
Dominion Dedicated/ Old Dominion Freight lines
05.2009 - 11.2011
- Supervised seven full-time long-haul drivers and up to seven part-time local drivers
- Routing drivers for delivery of product from as far north as Newburgh, NY to as far south as Atlanta, GA also out to Dallas Texas
- Oversaw all maintenance of 17 53 ft
- Van trailers and up to nine road tractors
- Ensured all products were loaded and delivered in a timely matter
- Spoke with customers to resolve any problems that may have come due to delivery issues.
Sanitation Superintendent
Town of Nags Head
06.1993 - 12.2008
- Managed a staff of twenty-four employees that handled all recycling programs and solid waste within the town of Nags Head
- Prepared and overseen an operating budget of $1.45 million, which included a total of thirty-one sanitation vehicles
- Handled all grounds and maintenance on all recycling centers
- Prepared all written specifications on all vehicles within Solid waste department
- Handled all reports that were submitted to the state of NC, FEMA, and the BOC
- Applied for grants that may be available from the state and Federal government
- Major accomplishments took the town of Nags Head from can collection to fully automated pick up for residential.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Trained workers in proper methods, equipment operation and safety procedures.
- Conducted regular site inspections to maintain compliance with industry regulations and standards.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Established successful procedures for day-to-day operations and long-term planning.
- Maintained safety onsite and upheld all OSHA regulations by monthly ride along .
- Negotiated contracts with suppliers and vendors to confirm quality and cost effectiveness.
Education
Some College (No Degree) - Government
Perquimans High School graduate
Smith System driving system,
FEMA ICS 100,200,300,700 and 800. UNCC school of government, Debris management from Emergency Management Institute,
Defensive Driving instructor from National Safety Council.
EMT, FFI &II,
Defensive Driving Instructor,
Smith system instructor, Swat Driver training
Skills
- Smith System trainer
- Proficient in all of MS applications
- Works well with minimal supervision
- Experience in shipping and receiving
- Very experience in Logistic
- Cost analysis and savings
- Training Management
- Finance and Accounting Oversight
- Special Promotions Planning
- Staff hiring
- Shipment Coordination
- Employee Scheduling
- Resource Allocation
- Warehouse Management
- Staff training/development
- Cost Reduction
- Budget Control
- Employee Motivation
- Revenue Growth
- Operations Oversight
- Purchasing and planning
- Hiring and Onboarding
- Desktops, Laptops, and Mobile Devices
- Delegation
- Capital Spending
- Effective leader
- Goal Setting
- Class A CDL North Carolina driver’s license, with no tickets in the last 31 years Current medical card
- Computer Experience: Microsoft word, excel, outlook, Mumis accounting program, power point Roadnet routing program, True north safety program, JJ Keller log system People click log system Geo tab tracking and E log system, bio tracking Power point, ADP payroll
Timeline
Transportation Manager - Stericycle
07.2011 - Current
Transportation Supervisor - Dominion Dedicated/ Old Dominion Freight lines
05.2009 - 11.2011
Sanitation Superintendent - Town of Nags Head
06.1993 - 12.2008
UNNC - Some College (No Degree), Government