Lewis Dalman
Gladstone,MO
Summary
Experienced supervisor with expertise in worker scheduling and task management. Demonstrated success in developing and implementing resource planning, coordination, and utilization strategies to achieve performance objectives. Skilled at effectively managing teams and optimizing productivity levels.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Tech Support
Blue Tree Technology
12.2022 - 01.2024
- Ensured clients received enhanced user experience through timely and effective tech support.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered exceptional onsite technical support for numerous clients.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Updated software to safeguard against security flaws.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
Warehouse Associate
Charles D. Jones
05.2021 - 12.2022
- Ensured accurate inventory records by collaborating with the Purchasing Department to resolve discrepancies in incoming stock
- Have implemented efficient systems to organize the warehouse, promoting a clean and secure workplace.
- Executed order fulfillment process, including coordination with external shipping firms for prompt and accurate delivery to respective clients
- Excelled in a group dynamic, supplying support and counsel.
- Exhibited a customer-focused attitude and willingness to support in various capacities.
- Demonstrated self-motivation and took personal responsibility.
- Excelled in highly demanding work settings.
- Proficient at effectively operating in both independent and collaborative settings.
- Consistently exhibited quick learning skills and ability to adapt to any situation.
- Excellent communication skills, both verbal and written.
- We collaborated seamlessly with colleagues to ensure smooth daily operations.
- I am committed to lifelong learning and enhancing my abilities.
- I have mastered time management skills to complete on-time tasks consistently.
- Exemplifying stellar organizational abilities and unwavering dedication, underscored by acute attention to detail.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- It ensured adherence to quality standards by verifying freight documentation and conditions.
- We proficiently operated various equipment to relocate materials, such as forklifts and pallet jacks.
- Consistently lifted materials weighing as much as 1000 pounds.
Plumbing Sales Associate
Home Depot
08.2020 - 05.2021
- Cultivated a positive work environment through open communication channels within the team, fostering collaboration towards shared goals.
- Conducted routine store maintenance tasks such as cleaning, organizing shelves, and conducting inventory checks, ensuring optimal presentation of products at all times.
- Collaborated with store management to develop effective merchandising strategies that showcased popular plumbing items.
- Provided exceptional customer service by addressing inquiries both in-person and over the phone, guiding clients towards suitable solutions for their plumbing needs.
- Enhanced customer satisfaction by resolving product issues promptly, offering refunds or exchanges when necessary.
- Answered questions from customers regarding plumbing materials and products.
- Assisted customers in selecting the right tools and materials for their projects, ensuring successful completion of various tasks.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Warehouse Associate
Charles D. Jones
09.2018 - 03.2020
- Ensured accurate inventory records by collaborating with the Purchasing Department to resolve discrepancies in incoming stock
- Implemented efficient systems to organize the warehouse, promoting a clean and secure workplace.
- Executed order fulfillment process, including coordination with external shipping firms for prompt and accurate delivery to respective clients
- Maintained accurate inventory of available merchandise.
- Excelled in a group dynamic, supplying support and counsel.
- Exhibited a customer-focused attitude and willingness to support in various capacities.
- Demonstrated self-motivation and took personal responsibility.
- Excelled in highly demanding work settings.
- Proficient at effectively operating in both independent and collaborative settings.
- Consistently exhibited quick learning skills and ability to adapt to any situation.
- Excellent communication skills, both verbal and written.
- Collaborated seamlessly with colleagues to ensure smooth daily operations.
- Committed to lifelong learning and enhancing abilities.
- Mastered time management skills to achieve on-time task completion consistently.
- Exemplifying stellar organizational abilities and unwavering dedication, underscored by acute attention to detail.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Ensured adherence to quality standards by verifying freight documentation and condition.
- Proficiently operated a range of equipment such as forklifts and pallet jacks to relocate materials.
Overnight Clerk
QuikTrip
09.2017 - 06.2018
- Provided excellent customer service with a focus on efficiency
- Ensured freshness of all perishable products on display
- Ensured cleanliness and presentation of service equipment for customer use.
- Consistently accomplished required end-of-nightshift actions
- Collaborated with team members to maintain store compliance with health and safety regulations.
- Optimized store productivity by implementing streamlined processes during overnight shifts, allowing daytime staff to dedicate more time to serving customers.
- Successfully navigated high volumes of customer traffic with a focus on delivering quality service during peak hours.
- Maintained a clean and organized store, creating a welcoming environment for customers.
- Collaborated with team to ensure timely completion of store tasks, fostering positive work environment.
- Demonstrated accountability by consistently handling cash with accuracy during cashier duties.
- Enhanced customer satisfaction through efficient handling of inquiries and resolution of issues during overnight shifts.
- Demonstrated strong organizational skills in maintaining stocked shelves and creating visually appealing displays, resulting in enhanced customer accessibility.
- Successfully prioritized and executed multiple tasks simultaneously during peak periods.
- Executed tasks efficiently without constant guidance, displaying strong initiative in tackling challenges.
- Ensured cleanliness and organization of stockroom without any hazards.
- Performed regular cleaning tasks such as sweeping, dusting, and mopping floors in compliance with sanitation standards.
- Performed tasks of receiving, sorting and processing incoming stock and materials to ensure efficient storage or shipment.
- Implemented effective inventory control measures to prevent stock discrepancies.
Field Project Supervisor
Walmart / Sam’s Club
07.2001 - 09.2017
- Successfully managed store renovation projects according to predetermined schedules and financial limitations
- Collaborated with store management and construction team to ensure successful execution of business plan.
- Delivered completed projects on time by prioritizing multiple tasks.
- Developed, mentored, and guided teams throughout project lifecycles
- Effectively managed and guided teams consisting of 1-30 individuals, offering valuable feedback to improve work performance.
- Demonstrated exemplary leadership and consistently upheld company brand and culture standards during projects.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Executed logistic processes for on-time delivery of resources
- Implemented effective inventory control and merchandising strategies to minimize negative impact on sales.
- Exemplified excellent service towards customers and worked collaboratively with team members
- Oversaw merchandise availability in various departments including electronics, wireless, photo center, stationery, and celebrations.
- Collaborated with department managers to strategize feature planning and optimize product stocking levels
- Mentored and trained electronics department associates
- Implemented quality control measures for fresh area products and processes
- Successfully executed sales plans by implementing creative and modern area merchandising strategies.
- Ensured adherence to quality control processes among fresh area associates
- Implemented in-stock processes to maximize shelf stock delivery
- Supervised logistics for freight movement and coordinated truck-to-floor operations
- Implemented and maintained safety protocols
- Used equipment like forklifts and pallet jacks to move inventory.
- Implemented and supervised quality control procedures for dairy, fresh meat, deli, frozen, and produce departments.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Implemented proactive measures to sustain an organized environment conducive to high performance in daily operations.
- Audited and corrected discrepancies in inventory numbers.
Education
GED -
Adult Education
Kansas City, MO06.2003
Skills
- Project Management
- Inventory Management and Control
- Organizational skills
- Truck loading and unloading
- Storage Organization
- Forklift Operation
- Shipping and receiving
- Warehouse Management
- Attention to Detail
- Order picking and processing
- Willing to Learn
- Warehouse Operations
Certification
OSHA 10
Timeline
Tech Support
Blue Tree Technology
12.2022 - 01.2024
Warehouse Associate
Charles D. Jones
05.2021 - 12.2022
Plumbing Sales Associate
Home Depot
08.2020 - 05.2021
Warehouse Associate
Charles D. Jones
09.2018 - 03.2020
Overnight Clerk
QuikTrip
09.2017 - 06.2018
Field Project Supervisor
Walmart / Sam’s Club
07.2001 - 09.2017
GED -
Adult Education
OSHA 10
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