Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Lewis Figueroa

The Woodlands,TX

Summary

Skilled in providing comprehensive, high-level administrative support within fast-paced regional environments. Possess strong organizational skills and manage multiple tasks concurrently to meet deadlines effectively. Notable ability to streamline processes for improved efficiency and productivity, while fostering positive relationships with team members, management, and clients. Recognized for significant contributions to enhancing operational workflow and overall business performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Corporate Regional Administrative Assistant

H-E-B
Spring, Texas
09.2022 - Current
  • Provide administrative support to Regional Merchants and Directors in multiple departments
  • (Curbside, Service, Produce and Blooms) to include: Calendar Management for all Merchants/Directors, Book travel accommodation, manage expenses for all Regional Merchants/Directors, Weekly reporting and spreadsheet creation, Ad-hoc presentation creation, Coordinate quarterly department meetings for over 200 partners, Create Business Intelligence (BI) Reports for departments, Updating Department Team Sites using Sales Force, Creating Walks/Audit forms under My Tools using Sales Force, Creating dashboards on Sales Force, Creating Ask the Owner (ATO) articles for departments, Project Management for all departments.

Administrative Assistant/Service Admin

H-E-B
Houston, Texas
09.2019 - 09.2022
  • Provide human resources counsel to management team and partners at store level with over 400 partners in the store
  • Trained, coached, and developed service admin and curbside admin for administrative support
  • Advise and helped gather information on HR investigations pertaining standards of conduct and performance management
  • Such as looking over security footage and gathering written statements from partners with full confidentiality and improving partner relations and performance environment in the process
  • Inform and advise partners on policies and procedures such as LOA (Leave of Absence), 401K, Benefits, Payroll, and Partner Stock Plan
  • Process payroll for over 400 partners to ensure all timecards process with no errors
  • Audit payroll reports to ensure hours are listed properly and monitor XPTR reports to ensure all training credit hours reflect accurately with payroll hours
  • Process partners promotion/demotions and new hire information on HRIS and payroll systems
  • Maintain current and accurate filling system for over 450 employees in the store
  • Coordinate interviews for total store and track store hiring needs by opening positions on HRIS and posting them on ICIMS (recruiting system)
  • Support management on filtering candidates on ICIMS and phone screen before inviting to group interviews, send offers to applicants that pass interviews and run background checks
  • Facilitate orientation with 20 plus employees and set HEB standards and expectations for their roles
  • Support management in administrative task such as run reports for departments such as safety trainings and ORT to ensure all partners are at 100 % compliance with all trainings
  • Arrange travel for top store leaders, coordinates meetings, training sessions and special projects / activities and plan and execute partner events and recognition programs on leader’s behalf
  • Resolved electronic maintenance issues such as copy/fax machines, phone system
  • PA system and POS/terminal issues at checkout.

Bookkeeping Specialist / Business Center Specialist

H-E-B
Houston, Texas
02.2017 - 09.2019
  • Prepared and verified cash deposits and checks and maintain all store accounting functions researched and resolved store account variances; adhered to H-E-B security and confidentiality guidelines
  • Provided work direction and training to department employees, coached, developed and train new employees in the department to maintain a positive team building environment
  • Resolved electronic maintenance issues such as copy/fax machines, POS/terminal issues at check out and business center, bookkeeping and gas station lanes.

Cashier/Gas Station Attendant

H-E-B
Houston, Texas
09.2015 - 02.2017
  • Greeted customers and provided great customer service
  • Resolved customer issues with minimal supervision, de-escalation method and policy knowledge.

Education

Computer System Networking: Cyber Security Specialization, A.A.S -

Houston Community College
Houston, TX
05.2026

High School Diploma -

Houston Gateway Academy
Houston, TX
05-2016

Skills

  • Customer Service
  • Project Coordination
  • Event Planning
  • Database Administration
  • Senior leadership support
  • Leadership Experience
  • Advance skills in MS Office
  • Bilingual - English Spanish
  • Conflict Resolution
  • Advance Communication Skills

Certification

Google – Cybersecurity, Expected 12/01/2024

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Helped grand open Buffalo Heights H-E-B in the Houston Central Region, hiring and onboarding over 400 partners.
  • Planned and coordinated a job fair for 80 plus candidates.
  • Lead Sub/Short reporting for total Houston Region for Top Store Leaders and Department managers
  • Create Walks and Surveys in sales force for the Service Team
  • Created dashboards in sales force to visualize data
  • Created visual training aids to help aid managers and partners

Timeline

Corporate Regional Administrative Assistant

H-E-B
09.2022 - Current

Administrative Assistant/Service Admin

H-E-B
09.2019 - 09.2022

Bookkeeping Specialist / Business Center Specialist

H-E-B
02.2017 - 09.2019

Cashier/Gas Station Attendant

H-E-B
09.2015 - 02.2017

Computer System Networking: Cyber Security Specialization, A.A.S -

Houston Community College

High School Diploma -

Houston Gateway Academy

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Lewis Figueroa