Lewis Flowers

• Promote electricity and/or natural gas plans bundled with frequent flyer mile rewards from Southwest Rapid Rewards®, American AAdvantage®, and United MileagePlus®.
• Engage with potential customers in high-traffic areas (e.g., airport kiosks, retail events, community venues) or through outbound outreach strategies.
• Clearly explain the benefits of the energy plan and airline miles promotion in a customer-friendly and compliant manner.
• Assist with sign-ups, account transitions, and explaining key terms and conditions to ensure full customer understanding.
• Accurately record customer information and follow up on leads using CRM tools and internal systems.
• Meet or exceed weekly and monthly sales performance targets.
• Maintain in-depth knowledge of airline reward programs, energy plans, and compliance requirements.
• Represent the brands with professionalism, integrity, and a customer-first attitude.

• Greet and assist customers in the showroom, providing expert advice on kitchen and bath products, styles, and layout options.
• Consult with clients to understand their design preferences, lifestyle needs, space requirements, and budget.
• Create and present custom design solutions using design software (e.g., 2020 Design, AutoCAD, or SketchUp).
• Prepare detailed estimates, quotes, and product orders.
• Coordinate with vendors, installers, and internal departments to ensure smooth project execution.
• Maintain up-to-date knowledge of products, trends, and industry standards in kitchen and bath design.
• Follow up with clients throughout the design and installation process to ensure satisfaction and resolve any issues.
• Meet or exceed monthly sales and customer service goals.

• Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
• Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
• Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
• Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.

Medical Records Technician Duties:

• Review, organize, and maintain confidential patient records in compliance with HIPAA and CDPH policies.
• Enter data into electronic health record (EHR) systems accurately and efficiently.
• Retrieve, scan, and distribute medical records for clinical staff and external requests.
• Assist in quality assurance reviews to ensure completeness and accuracy of documentation.
• Coordinate medical records storage, retention, and release following legal and agency protocols.

Intake Coordinator Duties:

• Serve as the first point of contact for clients entering CDPH clinics or community programs.
• Gather demographic, insurance, and health information from patients during intake.
• Verify eligibility and assist with registration for public health programs and services.
• Schedule appointments and ensure timely referrals to internal or external service providers.
• Provide information about available services, ensuring cultural and linguistic sensitivity.

Human Service Worker Duties:

• Conduct initial client assessments to identify social, behavioral, and health-related needs.
• Offer support in crisis situations and connect clients to appropriate community resources.
• Assist with case management follow-up, documentation, and resource coordination.
• Participate in outreach initiatives and health promotion efforts in high-need communities.
• Collaborate with public health nurses, social workers, and other professionals to deliver services and care.

• Supervise and schedule security staff to ensure adequate coverage across all shifts and locations.
• Monitor and coordinate the activities of security officers during daily operations and critical incidents.
• Conduct regular inspections of assigned areas, security systems, and post assignments to maintain safety standards.
• Serve as the primary point of contact for incident response, including medical emergencies, disturbances, and potential threats.
• Investigate incidents and prepare comprehensive, accurate incident and shift reports.
• Train, mentor, and evaluate new and existing security officers to ensure compliance with policies and performance expectations.
• Enforce access control policies, visitor protocols, and workplace safety procedures.
• Collaborate with law enforcement, fire, and emergency services as needed during incidents.
• Assist in developing and updating emergency response plans and safety procedures.
• Participate in safety audits, drills, and risk assessments.
• Maintain confidentiality and professionalism in all security-related matters.