Lewis Gaff
Pensacola,FL
Summary
I am a very well rounded, mature individual with vast experience in sales, office management, customer/patient relations, and customer service, as well. I have numerous skill sets, as I have held various positions, and gained invaluable experience.
Overview
29
29
years of professional experience
Work History
Sales Agent
First Acceptance Insurance
03.2021 - 10.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Insurance protection or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales/Key Holder
Bambooze Wine & Spirits
01.2022 - 06.2022
- Welcome customers when arrival to our store
- Scan items, ensure that prices are quantities are correct, and collect payments while assisting customers by explaining or recommending items, answering questions, and processing exchanges or refunds
- Maintaining organization of stock and floor inventory is at all times
- I also keeping up with opening and closing of the store on shift
Risk Advisor/Sales
1st Choice Automotive
10.2021 - 12.2021
- Demonstrating vehicles to customers, including taking them for drives
- Reporting to the vehicle Sales Manager on activities, reviews and analyses
- Meeting customers face to face and holding sales discussions with them
- Negotiating the terms of a sales agreement and closing sales
Risk Advisor/Sales
StateFarm
06.2021 - 10.2021
- Company Overview: Julian Darden Agency
- While at Julian Darden Agency I successfully complete the State of Florida 220 Adjuster Pro Course
- My duties also included making cold sales calls, quotes and advised customers on different levels of coverage
- Julian Darden Agency
Security/Barback/Bartender
Whiskey Runners Saloon
05.2019 - 02.2021
- Effectively manage the floor and other security during live events on weekly bases ensuring that everyone is stationed in all areas of activity
- Running the back of the bar to ensure all drink stations are covered and stock of needed supplies in several different areas
- Making sure all stock is accounted for and organized
Security experience
Several Different Bars
01.1996 - 02.2021
- Worked as security in several bars and nightclubs in Pensacola as a second income
- Managed and lead security teams to ensure the safety of customers and all staff at all times
Service Representative
Trulieve
05.2019 - 11.2019
- Company Overview: Medical Marijuana Treatment Centers
- Retrieving patient information from the MMUR and maintaining HIPPA regulations
- Worked patient's consultations while providing education regarding MMJ use and options in the store
- Delivered medicine to patients locations while being compliant with the laws and regulations for MMJ dispensing and traveling with MMJ
- Responsible for reconciling large amounts of money each day along with maintaining a cask back while outside the store
- Medical Marijuana Treatment Centers
Service Representative
Surterra
01.2018 - 02.2019
- Company Overview: Medical Marijuana Treatment Centers
- Retrieving patient information from the MMUR and maintaining HIPPA regulations
- Worked patient's consultations while providing education regarding MMJ use and options in the store
- Delivered medicine to patients locations while being compliant with the laws and regulations for MMJ dispensing and traveling with MMJ
- Responsible for reconciling large amounts of money each day along with maintaining a cask back while outside the store
- Medical Marijuana Treatment Centers
Quality Assurance Specialist
Sunrise Marine of Alabama
11.2014 - 12.2017
- Responsible for on lot leads and sales
- Negotiating large ticket sales items up to $250,000
- Tracking leads with the CRM system and leads book
- Track customers buying process in order to properly negotiate against competitors
- Learning our products and competitor's product to properly sell against them
- Attend yearly sales seminars to learn about the industry changes and products
- Continued education for improvement on sales tactics within the industry
Reptile Manager
Animal House Pet Center
03.2013 - 01.2014
- Responsible for morning animal care including sick animals, feeding all animals, making sure all animals have fresh substrate, water and clean pens/cages
- Keeping up to date with feeding schedules for all animals including aquarium animals
- Stocking shelves with new product and keeping product in place that has been misplaced
- Responsible for knowing about the animals you are selling, including care, habitat, food, substrate etc
- Ability to handle multiple species of animals including but not limited to birds, reptiles, mammals and amphibians
- Well versed in all animal care, including feed and supplies
Owner/Operator
The Alligator Attraction
01.2011 - 12.2013
- Responsible for daily management operations including; managing cash registers and reports, managing daily cash sales an reconcile daily cash sales receipts
- Managed all marketing, advertising and online tourism efforts to promote business development
- Assured all guests enjoyed their interactive experience by greeting each guest and providing education, photo opportunities feeding alligators and other animals
- Educating guests on worldwide conservation efforts of crocodilians as well as demonstrating the necessity of respecting animals
- Manage all animal care including feeding, watering, training, cleaning
- Ensuring the health and safety of all animals and other enclosure maintenance fifty alligators form hatchling age to twelve feet
- Also Sulcutta Tortoise, Blue tongue skink, Bearded Dragons, large indoor Koi pond, Stingray touch tank and several water turtles
- Relocation of animals from one enclosure to another for enclosure maintenance and pond repair
- Trained and wrestled alligators for exhibition and shows inside and outside the establishment
- Traveled to educational shows at schools, libraries, summer and after school camps, birthday parties and other events as booked
- Assisted with filming and behind the scenes with an Animal Planet production with animal care on the set of filming in two different locations for the duration of the production
Education
Licensed Medical Assistant -
Fortis Institute
General studies -
Pensacola State College
Americorps Escambia
12.2005
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Networking
- Objection handling
- Social Media Marketing
- CRM Software Usage
- Paperwork Processing
- Sales Strategies
- Building rapport
Personal Information
Work Permit: Authorized to work in the US for any employer
Volunteer Experience
Americorps Escambia, 01/2005, 12/2005
Securityexperience
Worked as security in several bars and nightclubs in Pensacola as a second income. Managed and lead security teams to ensure the safety of customers and all staff at all times., 01/1996, Present
Timeline
Sales/Key Holder
Bambooze Wine & Spirits
01.2022 - 06.2022
Risk Advisor/Sales
1st Choice Automotive
10.2021 - 12.2021
Risk Advisor/Sales
StateFarm
06.2021 - 10.2021
Sales Agent
First Acceptance Insurance
03.2021 - 10.2024
Security/Barback/Bartender
Whiskey Runners Saloon
05.2019 - 02.2021
Service Representative
Trulieve
05.2019 - 11.2019
Service Representative
Surterra
01.2018 - 02.2019
Quality Assurance Specialist
Sunrise Marine of Alabama
11.2014 - 12.2017
Reptile Manager
Animal House Pet Center
03.2013 - 01.2014
Owner/Operator
The Alligator Attraction
01.2011 - 12.2013
Security experience
Several Different Bars
01.1996 - 02.2021
General studies -
Pensacola State College
Americorps Escambia
Licensed Medical Assistant -
Fortis Institute
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