Lewis Hancock
Grand Rapids,MI
Summary
Dynamic and dedicated server with a strong work ethic, recognized for enhancing customer satisfaction at Cardinal 1. Skilled in guest engagement and adept at resolving complaints, I foster loyalty through personalized service. My ability to read people and adapt quickly ensures exceptional experiences, contributing to a positive dining atmosphere.
Overview
4
4
years of professional experience
Work History
Server
Cardinal 1
07.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Assisted in training new servers on menu items and service standards.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Implemented suggestions for improving service efficiency based on customer feedback and observations.
- Adapted quickly to fast-paced environment during peak service hours while maintaining attention to detail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bagger
Forest Hills Foods
01.2022 - 05.2024
- Operated cash register, processing transactions efficiently and accurately.
- Assisted customers in selecting products and provided exceptional service.
- Coordinated with team members to maintain organized checkout area.
- Managed inventory levels by restocking shelves as needed during shifts.
- Maintained cleanliness of work area in compliance with health standards.
- Enhanced team morale by maintaining positive attitude and assisting colleagues during peak times.
- Assisted customers to their vehicles with heavy or bulky items, ensuring high level of customer service.
- Contributed to team meetings with feedback on improving bagging process and customer interaction.
- Enhanced customer experience by engaging in polite and friendly conversations during checkout.
- Reduced customer wait times by quickly adapting to different cashier speeds and customer volumes.
Education
Forest Hills Northern
Forest Hills, MISkills
- Very strong work ethic
- Exceptional customer service
- Guest engagement
- I am very good at reading people and helping them achieve what they want
- I am very nice to people because it’s free to make people happy
- Not socially awkward
- Have had a lot of communication with lots of people and learned a lot from them I try to make strong connections with people
- Very strong family life
- Very healthy friend relationships
Languages
Spanish
Professional Working
Timeline
Server
Cardinal 1
07.2025 - Current
Bagger
Forest Hills Foods
01.2022 - 05.2024
Forest Hills Northern
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