Lewis Kalaniuvalu
Seattle,WA
Summary
Proven expertise in logistics and customer service, exemplified during tenure at Huntleigh USA. Excelled in heavy lifting and pallet jack operation, enhancing baggage handling efficiency by streamlining processes. Demonstrated exceptional empathy and teamwork, significantly boosting productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Fedex Freight Handler
Fedex Freight
09.2024 - Current
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
Wheelchair Customer Service Agent
Huntleigh USA
08.2022 - 12.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Baggage Handler
Huntleigh USA
06.2021 - 08.2022
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
Education
High School Diploma -
Trumann High School
Federal Way, WA06-2022
Skills
- Heavy lifting
- Truck loading and unloading
- Pallet jack operation
- Loading and unloading
Timeline
Fedex Freight Handler
Fedex Freight
09.2024 - Current
Wheelchair Customer Service Agent
Huntleigh USA
08.2022 - 12.2023
Baggage Handler
Huntleigh USA
06.2021 - 08.2022
High School Diploma -
Trumann High School
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