Lewis Kim
Bayside,NY
Summary
Detail-oriented professional with proven experience in coordinating operations within fast-paced environments and managing large-scale customer projects. Expertise in communication, workflow management, and enhancing customer experience. Recognized for effective problem-solving under pressure and maintaining high-quality execution across multiple priorities. Aiming to leverage strong organizational skills and creativity in an entry-level position to support campaign and client initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
KStreetKBBQ
Redmond, Washington
06.2024 - 09.2025
- Managed daily front- and back-of-house operations in a high-volume Korean BBQ restaurant, serving hundreds of guests per day.
- Oversaw inventory control, supply ordering, and vendor coordination to maintain cost efficiency and prevent shortages.
- Recruited, interviewed, and trained staff, fostering a strong team culture, and ensuring smooth service during peak hours.
- Led and supervised team operations during high-traffic dinner shifts to maintain an exceptional guest experience and service quality.
- Served as the certified Health Person-in-Charge (PIC), ensuring compliance with all food safety and sanitation regulations.
- Coordinated a months-long, large-scale catering project for ByteDance, overseeing logistics, menu customization, and client relations.
- Resolved conflicts and service issues promptly, mediating disputes between team members, and addressing guest concerns with professionalism and empathy.
Assistant Manager
Bayside Chicken Lovers
Bayside, NY
09.2017 - 04.2024
- Assisted in the daily operations of an extremely high-volume, fast-paced takeout restaurant, ensuring smooth coordination across the kitchen, front of house, and delivery workflows.
- Managed inventory control and supply ordering to maintain consistent stock levels, and minimize waste.
- Oversaw and fulfilled large-scale catering orders, ensuring accuracy, timeliness, and exceptional presentation.
- Monitored and maintained efficient order flow during peak hours to meet high customer demand, and reduce wait times.
- Resolved food quality and customer service issues with professionalism, prioritizing guest satisfaction, and brand reputation.
- Handled multi-tasked front-line responsibilities, including taking phone orders, operating the POS system, managing the cashier station, and coordinating pick-up schedules.
- Supported the general manager in staff coordination and operational decisions to maintain a positive, organized work environment.
Education
No Degree - Business Administration
NYIT
New York, NY05-2021
Skills
- Customer service and Customer Relationship Management
- Team leadership and Coaching
- Time management and Prioritization
- Decision-making Under Pressure
- Staff Training and Development
- Workflow Optimization
- Accountability and Ownership
- Conflict Resolution and Mediation
- Adaptability
- Work Ethic and Initiative
- Microsoft Excel/Google Sheets
- Microsoft PowerPoint/Google Slides
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Certification
ServSafe Manager Certification
Timeline
Manager
KStreetKBBQ
06.2024 - 09.2025
Assistant Manager
Bayside Chicken Lovers
09.2017 - 04.2024
No Degree - Business Administration
NYIT