Lewis Lloyd
Franklin Park,IL
Summary
Talented floor manager driven to optimize procedures and maximize team performance with exceptional leadership and problem-solving abilities. Excellent communicator and strategic planner with adaptable approach. Bringing expertise and several years' experience.
Overview
3
3
years of professional experience
Work History
Floor Manager
The Foxtail on the Lake
Des Plaines , IL
2023.06 - Current
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Provided training and guidance to new employees regarding store policies and procedures.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Assigned tasks to team members in accordance with their skillset.
Bartender
SPiN Chicago
Chicago , IL
2022.06 - 2023.12
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server
Lost Reef Lounge
Chicago , IL
2023.01 - 2023.06
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
Assistant General Manager
Emporium
Chicago , IL
2021.08 - 2023.01
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Developed and implemented effective strategies to maximize sales and profits.
- Ensured that customer service standards were met or exceeded at all times.
- Developed marketing plans to promote products or services offered by the company.
Education
Lakeland College
Plymouth, WISkills
- Patron satisfaction
- Point of sale systems
- Department management
- Performance Improvements
- Recruitment and hiring
- Inventory Management
- Operations Management
- Employee Scheduling
Timeline
Floor Manager
The Foxtail on the Lake
2023.06 - Current
Server
Lost Reef Lounge
2023.01 - 2023.06
Bartender
SPiN Chicago
2022.06 - 2023.12
Assistant General Manager
Emporium
2021.08 - 2023.01
Lakeland College
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