Lewis Long
La Marque
Summary
Detail-oriented and highly organized operations professional with 15+ years of experience managing store operations, team leadership, logistics coordination, scheduling, and customer service. Proven ability to oversee administrative functions, support cross-functional teams, and ensure compliance with internal and external policies. Adept in Microsoft Office, UKG, and Workday, with a strong foundation in process improvement, reporting, and staff development. Now seeking to transition into a healthcare administrative role, bringing transferable skills in coordination, documentation, and team support.
Overview
19
19
years of professional experience
Work History
Operations Manager
Bass Pro Shop
05.2023 - 05.2025
- Managed daily operational workflow and ensured adherence to safety and company policies.
- Scheduled shifts, maintained timesheets, and coordinated daily assignments for staff.
- Processed truck and freight deliveries, ensuring timely and accurate receiving.
- Oversaw inventory counts and addressed receiving discrepancies via daily reports.
- Maintained front-end administrative duties including phones, cash reconciliation, and vendor logs.
- Trained and supervised new associates to meet performance and compliance standards.
- Prepared reports, processed returns, and maintained document accuracy for audit readiness.
Assistant Store Manager
Gordon Food Store
11.2022 - 04.2023
- Oversaw staff in daily store functions including inventory rotation and product placement.
- Handled daily reporting, sales performance tracking, and document filing.
- Ensured store standards and visual merchandising expectations were met.
- Supported team in conflict resolution, customer issue handling, and phone inquiries.
- Assisted with ordering, receiving, and transfer of goods across departments.
- Reinforced inventory loss prevention and monitored shrink metrics.
Logistics Store Manager
Academy Sports + Outdoors
06.2006 - 11.2022
- Directed end-to-end logistics operations, including shipping, receiving, and stocking.
- Managed team scheduling, payroll input, and staff onboarding processes.
- Conducted internal audits to ensure regulatory compliance (firearm sales, loss prevention, etc.).
- Led cross-departmental communication to meet sales goals and operational deadlines.
- Analyzed staffing needs and implemented workforce development strategies.
- Generated daily inventory and compliance reports for management.
- Implemented training programs for merchandising, safety, and customer service excellence.
Education
Diploma -
Mayde Creek High School
Active Duty Service - undefined
United States Marine Corps
01.2002
Skills
- Office Administration & Scheduling
- Customer Service & Communication
- Timekeeping & Payroll Coordination
- Inventory Control & Data Entry
- Microsoft Office Suite (Word, Excel)
- UKG, Workday, Point-of-Sale Systems
- Staff Supervision & Training
- Compliance & Quality Audits
- Reporting & Documentation Management
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Bass Pro Shop
05.2023 - 05.2025
Assistant Store Manager
Gordon Food Store
11.2022 - 04.2023
Logistics Store Manager
Academy Sports + Outdoors
06.2006 - 11.2022
Active Duty Service - undefined
United States Marine Corps
Diploma -
Mayde Creek High School
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