MS Office Suite, Tools, and Collaborative software
Lewis Morgan
Administrative
Beaverton,OR
Summary
Performance-focused Advanced Medical Support Assistant offering broad-based experience in medical administration and Veteran care management. Talented at building and cultivating professional relationships, coordinating Veteran care services, and performing a wide range of administrative duties. Well-defined communication, technical and analytical aptitudes.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Advanced Medical Support Assistant - GS 6
Veterans Administration - 40hrs+ /Week
12.2022 - Current
- Scheduled appointments for patients for all of the VISN 20 area (CPRS, CERNER, CRM, and ISS).
- Submitted consults to pharmacies for prescriptions renewals and refills.
- Answered constant flow of Veteran telephone calls promptly to alleviate on-hold wait times.
- Maintained Veteran satisfaction with forward-thinking strategies focused on addressing Veteran needs, building positive rapport, and resolving concerns.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Analyzed Veteran service trends to discover areas of opportunity and provide feedback to management.
Lead Medical Support Assistant - GS 7
Veterans Administration Hospital - 40hrs+/Week
11.2021 - 12.2022
- Extracted and assembles information, conducts analysis and develops reports for presentations while handling high-volume patient data and organized information for analysis using current quality standards.
- Assisted management in the overall administrative, operational management, decision making, policy development, resource allocation, and utilization to maintain patient-focused, engaging and compassionate environment.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals while building strong cohesive bonds.
- Introduced standardized training for cohesive learning environments.
- Liaised between executives and entry-level staff, facilitating smooth communication.
- Answered multi-line phone system, routing calls, delivering messages to staff in various departments per operational need.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Improved overall staff experience through onboarding, support, training, troubleshooting, improvements and communication of system changes.
Advanced Medical Support Assistant - GS 6
Veterans Administration Hospital - 40hrs+/Week
09.2019 - 11.2021
- Used CPRS, VISTA, and VSE to maintain and record patient data and generate reports.
- Performed clerical duties, such as word processing, data entry, answering phones, routing calls, delivering messages to staff, greeting visitors, Veteran correspondence, and filing.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created support documentation that enabled other staff to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Supported Nurse Care Coordinators, Nurses, Office Managers, and Supervisors with proactive correspondence management, document coordination, knowledge databases, data validation, procedural improvements, and customer relations internally and externally to appointed department.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Aligned with specialty departments and increased inter-department communication and data sharing by implementing new workflows.
Education
Associate of Applied Science - Medical Assisting
Pioneer Pacific College
Wilsonville, OR 12.2015 - 06.2017
Skills
- Efficient and reliable team player
- Resourceful adaptation
- Informed strategic decision-making
- Strong task management
- Experienced in handling multi-line calls
- Administrative coordination
- Support for healthcare operations
- Coordinated patient services
- Effective patient communication
- Skilled in using Microsoft Office, tools, and Applications
- Multi-Application support proficiency
- Proficient in technology
Software
Adobe Suite and Tools
EHRM (Vista, CPRS, GUI, CRM, ISS, CERNER, VA Health Chat)
Information lookup and research
Multiple Other Applications Knowledge
Timeline
Advanced Medical Support Assistant - GS 6
Veterans Administration - 40hrs+ /Week
12.2022 - Current
Lead Medical Support Assistant - GS 7
Veterans Administration Hospital - 40hrs+/Week
11.2021 - 12.2022
Advanced Medical Support Assistant - GS 6
Veterans Administration Hospital - 40hrs+/Week
09.2019 - 11.2021
Associate of Applied Science - Medical Assisting
Pioneer Pacific College
12.2015 - 06.2017