Lewis Morris

I assist customers in selecting products that best fit their personal needs. Complete floor replenishment to guarantee size availability and promote customer satisfaction. Manage inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability. Maintain visually appealing and effective displays for the entire store, while also educating customers on product and service offerings to differentiate and elevate customer shopping experience. I offer excellent customer service. Respond to customer inquiries orally and have trained others to do so effectively. Train new team members in merchandising best practices, ensuring a cohesive approach across the store. Reduce out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management. My other duties include unloading trucks, stocking shelves, carrying merchandise to the sales floor, and marking products with updated price tags.

I communicated orally with external customers, such as law enforcement agencies and courts. My responsibilities included reviewing and analyzing various identity-related documents, forms, and materials submitted for adequacy, completeness, accuracy of information, and conformity to established procedures and requirements. I summarized data and findings in writing and through oral communication. I answered routine telephone inquiries and referred callers to the appropriate examiner for more complex issues. I rerouted incoming emails, faxes, and PDFs to the proper NICS Examiner. I gathered and provided information orally while being insightful to gain assistance. I thrived in a fast-paced setting, dealing with many diverse personalities, and analyzed all information to reach sound conclusions. My contributions included calling different departments and agencies in every state’s county to verify and update their information for the FBI NICS sections, including department/agency ORI, name, contact information, and record retention policies. I completed routine duties that required adherence to specific procedures and federal regulations. My problem-solving skills were utilized by researching regulations to determine the appropriate steps to follow in completing various duties. I independently scheduled my work to meet required deadlines and generated data reports from a federal database. Additionally, I utilized word processing, database, and workbook applications to store information and prepare reports. I also contacted others to obtain information and notified individuals/offices of decisions, problems, or further actions needed. I archived and disposed of records in accordance with federal regulations and record retention policies. My role also included maintaining a calendar and appointments, arranging appointments as needed, determining the identity of visitors and the nature and purpose of their visit, and determining whether or not special security screening was required and directing them to the proper location.

I was a supervisor in charge of 23 cashiers, 4 lot associates, 3 gas station associates, and 5 café associates. I was responsible for scheduling my work activities and that of other staff to meet required deadlines. I prepared final reports containing tables, charts, and graphics using word processing software. Provided instruction and/or technical information to others, supervised performance, and served as a consultant to other workers to assist or train them in customer service due to my expertise. I oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Monitored cash drawers in eight checkout stations to verify adequate cash supply. Trained team members in successful strategies to meet operational and sales targets. Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively. Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.Utilized store analytics to identify areas of improvement in customer experiences. Confirmed continual compliance with all applicable laws and regulations regarding store operations.

I served on active duty in Afghanistan from November 2011 to November 2012. My responsibilities included training the Afghani National Army to resume operations once forces were withdrawn from Bagram. I monitored individuals detained for acts of terrorism. Maintained contact with soldiers on a weekly basis to monitor their well-being. Ensured assigned soldiers received necessary instructions and were properly trained to perform their jobs. Kept an open line of communication with assigned soldiers to ensure all information went through the chain of command. My leadership ensured all team leaders within my squad communicated with soldiers assigned to their team and ensured all drills were performed properly and according to schedule. I counseled soldiers from my squad when rules and regulations weren’t followed. Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly. Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises. Provided critical input to higher-level decision-makers during strategic planning sessions based on first-hand experiences from field operations. Adapted quickly to changing conditions on the battlefield, allowing the squad to maintain focus on primary objectives without being distracted by unforeseen challenges. Managed logistical aspects of squad operations, ensuring all necessary supplies and resources were available for mission completion.