Lewis Morton
Forest Park,IL
Summary
Dynamic retail supervisor with a proven track record at Dollar General Store, excelling in strategic task assignment and employee training. Enhanced customer satisfaction through exceptional service and effective merchandising, leading to increased sales. Skilled in inventory tracking, fostering a cohesive team environment that drives operational efficiency and profitability.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Dollar General Store
1400 E Roosevelt Rd, Wheaton IL 60187
06.2021 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
Restaurant Captain
The Clubhouse Restaurant
298 Oakbrook Center. Oak Brook , IL 60523
03.2000 - 01.2021
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Delivered outstanding dining experiences for patrons.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Streamlined team communication for efficient service delivery, leading to improved guest experiences.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
Education
High School Diploma -
Yorkville High School
Ohio City, OH06-1981
Skills
- Strategic task assignment
- Product categorization expertise
- Inventory tracking
- Employee training
Certification
- Licensed [Job Title] -Yearly
- [Area of certification] Training - Illinois
- Certified [Job Title], The Clubhouse -
Sanitation and Alcohol Awareness
Sanitation Certificate/ yearly renewal
Saftey OSHA Certificate
Timeline
Retail Supervisor
Dollar General Store
06.2021 - Current
Restaurant Captain
The Clubhouse Restaurant
03.2000 - 01.2021
High School Diploma -
Yorkville High School