Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lewis Pierre-Philippe

Miami,FL

Summary

Proactive Maintenance Technician with a proven track record at Four Seasons Hotels and Resorts, skilled in preventive maintenance and mechanical troubleshooting. Enhanced equipment reliability and reduced downtime through effective problem-solving and adherence to safety protocols. Adept at using hand and power tools, fostering a culture of continuous improvement and teamwork.

Professional technician with high standards and focus on achieving results. Skilled in troubleshooting, repair, and preventive maintenance for variety of systems and equipment. Strong team collaborator who adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.

Organized maintenance with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Hardworking maintenance bringing 5 + years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Maintenance Technician

Four Seasons Hotels and Resorts
01.2022 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Developed and implemented strategies to improve maintenance processes.
  • Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
  • Assisted management in developing long-term plans for equipment upgrades and replacements.
  • Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.

Maintenance Technician

The Ritz-Carlton Hotel Company
12.2019 - 12.2022
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
  • Enhanced safety standards by leading weekly safety training sessions for maintenance team.
  • Improved reliability of electrical systems by conducting thorough inspections and updates.
  • Revamped workshop organization, leading to more efficient workflow and easier access to tools.
  • Reduced downtime by implementing preventive maintenance schedule across all CNC machines.
  • Conducted energy audits to identify savings opportunities, resulting in significant decrease in utility expenses.
  • Enhanced building security by upgrading and maintaining security systems and hardware.
  • Streamlined inventory management for spare parts, ensuring critical components were always available.
  • Optimized production line performance, troubleshooting and fixing issues promptly.
  • Enhanced team skills through development and delivery of comprehensive training program on new technologies.
  • Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
  • Improved machine efficiency, conducting regular diagnostics and repairs.
  • Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
  • Streamlined communication with other departments, ensuring maintenance issues were addressed in timely manner.
  • Boosted team morale and productivity with introduction of team-based project completion incentive program.
  • Facilitated smoother operation of HVAC systems through regular maintenance and updates.
  • Reduced environmental impact with introduction of recycling initiatives for used materials and parts.

Front Desk Agent

Courtyard Marriott on South Beach
12.2015 - 12.2019
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.

Education

Electricity - Electricity

William H Turner
Miami, FL
12.2009

Skills

  • Preventive Maintenance
  • Building maintenance
  • Mechanical troubleshooting
  • Troubleshooting skills
  • Safety awareness
  • Hand and power tools
  • Electrical troubleshooting
  • Mechanical repair
  • Parts replacement
  • Equipment installation
  • Equipment Repair
  • Tool management
  • Hand tools expertise
  • Plumbing
  • Lockout and tagout procedures
  • Power tools proficiency
  • Drywall repair
  • Painting
  • Plumbing repairs
  • Apartment maintenance
  • Groundskeeping
  • Drywalling
  • OSHA
  • Industrial equipment
  • HVAC systems
  • Electrical panels
  • System installations
  • Maintenance scheduling
  • Machine lubrication
  • Lighting systems
  • Supply management
  • Residential construction
  • Air compressors
  • Motor controls
  • Control circuits
  • Facility management
  • Battery maintenance
  • Refrigeration systems
  • Air filtration
  • Fire alarm systems
  • Chiller maintenance
  • Fan coil units
  • Cooling towers
  • Problem-solving
  • Heat exchangers

Certification

"As a skilled maintenance engineer with OSHA 10, OSHA 30, and Hazard certifications, I bring a strong foundation in safety protocols and technical expertise to my work. My experience in electrical and plumbing, combined with my certifications, enables me to effectively maintain and repair systems while ensuring a safe working environment."

Languages

English
Native or Bilingual
Creole
Limited Working

Timeline

Maintenance Technician

Four Seasons Hotels and Resorts
01.2022 - Current

Maintenance Technician

The Ritz-Carlton Hotel Company
12.2019 - 12.2022

Front Desk Agent

Courtyard Marriott on South Beach
12.2015 - 12.2019

Electricity - Electricity

William H Turner

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