Lewis Smith
Charlotte,NC
Summary
Results-driven correctional administrator with expertise in employee supervision, budget management, and conflict resolution. Proven track record of streamlining operations and enhancing team collaboration to achieve organizational objectives.
Detail-oriented leader specializing in employee training and conflict resolution. Proven ability to foster communication between departments, enhancing workflows and supporting effective resource allocation.
Overview
30
30
years of professional experience
Work History
Correctional Administrator
North Carolina Department of Corrections
10.2005 - 03.2013
- Managed inmate records and documentation to ensure compliance with departmental policies.
- Coordinated scheduling for staff training sessions to enhance operational efficiency.
- Developed and implemented procedures for processing inmate requests, improving response times.
- Supervised administrative staff, providing mentorship and guidance to optimize workflows.
- Streamlined communication processes between departments to facilitate information sharing.
- Led initiatives to improve data management systems, enhancing accuracy of inmate information.
- Conducted regular audits of administrative functions to identify areas for improvement in operations.
- Collaborated with leadership to establish strategic goals and align resources effectively within the department.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Managed daily operations of a Medium Custody Facility that included Custody/Security, Food Service, Programs, Human Resources, Medical/Dental and Budget
Assistant Superintendent Custody/Operations Manager
North Carolina Department of Corrections
06.2003 - 10.2005
- Led strategic planning initiatives to enhance operational efficiency and resource allocation.
- Developed and implemented training programs for staff to improve performance and compliance.
- Coordinated project timelines, ensuring alignment with district goals and stakeholder expectations.
- Analyzed data trends to inform decision-making and optimize educational outcomes.
- Facilitated community engagement activities, fostering relationships with parents and local organizations.
- Developed strong relationships with subcontractors, fostering collaboration and smooth coordination of work efforts.
- Maintained safety onsite and upheld all OSHA regulations by [Action].
- Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.
- Assisted in scheduling inspections for job sites and projects.
- Supervised staff by checking work against project expectations.
- Mentored junior colleagues in leadership roles, enabling them to take on more responsibility within the organization successfully over time as they developed professionally under guidance from experienced leaders like myself at each stage of their careers.
- Improved project documentation, creating comprehensive archive of plans, permits, and compliance certificates.
- Led team meetings to discuss progress, address concerns, and plan upcoming tasks, fostering collaborative work environment.
- Collaborated with administration staff to develop functional budgets within allocated funds.
- Managed daily Custody/Security Operations, Supervied and trained Security Staff
Assistant Superintendent of Custody/Operations Manager
North Carolina Department of Corrections
06.2003 - 06.2005
- Developed and implemented operational policies to enhance facility management and inmate rehabilitation programs.
- Collaborated with department heads to streamline communication processes and improve interdepartmental efficiency.
- Mentored staff in best practices for inmate supervision and crisis intervention strategies.
- Analyzed incident reports to identify trends, enhancing safety protocols across facilities.
- Managed daily operations Custody/Security of Closed Custody Facility
- Managed and Trained Security Staff
Correctional Superintendent
North Carolina Department of Corrections
06.2000 - 06.2003
- Oversaw daily operations, ensuring compliance with regulations and safety protocols.
- Managed staff performance through training programs and regular evaluations.
- Implemented strategic initiatives to enhance rehabilitation programs for inmates.
- Coordinated facility maintenance, optimizing resource allocation and scheduling.
- Developed policies that improved security measures and reduced incidents within the facility.
- Led crisis management efforts, ensuring effective response plans were in place for emergencies.
- Enforced rigorous safety procedures during daily operations, creating a safe working environment for all personnel involved in the project''s execution process.
- Scheduled and supervised maintenance and repair of equipment, buildings and grounds.
- Managed daily operations of a Minimum Custody Facility, managed Humam Resources, Food Service,Medical/dental, Custody Security,Programs.
Correctional Captain
North Carolina Department of Corrections
06.1999 - 06.2000
- Supervised daily operations of correctional facility, ensuring adherence to policies and procedures.
- Managed staff assignments and response protocols during emergency situations, enhancing safety measures.
- Developed and implemented training programs for new officers, improving operational efficiency and compliance.
- Conducted regular inspections of facilities, identifying safety hazards and recommending corrective actions.
- Collaborated with law enforcement agencies to coordinate inmate transport and ensure secure handling procedures.
- Oversaw incident reporting processes, ensuring accurate documentation and timely follow-up on investigations.
- Mentored junior staff in conflict resolution strategies, promoting a positive work environment within the facility.
- Analyzed operational workflows, implementing process improvements to enhance efficiency in inmate management systems.
- Conducted performance evaluations for subordinate officers, providing constructive feedback and guidance for career development.
- Developed strong working relationships with external agencies such as police departments and courts, facilitating seamless information exchange.
- Coordinated successful responses to emergencies by developing detailed contingency plans in collaboration with other departments.
- Upheld high ethical standards within the correctional facility by addressing misconduct promptly and transparently.
- Managed high-risk situations effectively, applying crisis intervention techniques when necessary.
- Monitored and supervised inmate activities, ensuring adherence to established rules and regulations.
- Improved staff retention with comprehensive training programs and mentorship initiatives.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Maintained an organized filing system for inmate records, ensuring easy access to critical information when needed.
- Promoted a culture of professionalism among staff members through consistent communication and clear expectations.
- Streamlined daily operations for increased efficiency by delegating tasks to appropriate personnel.
- Implemented rehabilitative programs that contributed to reduced recidivism rates among inmates.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Responded to emergency situations and provided first aid following facility guidelines.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Participated in development of correctional policies and procedures.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Assistant Superintendent Custody/Security Manager
North Carolina Department of Corrections
10.1996 - 06.1999
- Led operational oversight of correctional facility activities, ensuring compliance with safety regulations.
- Developed and implemented staff training programs, enhancing team performance and operational efficiency.
- Coordinated daily operations to support rehabilitation efforts, fostering a constructive environment for inmates.
- Analyzed incident reports to identify trends, proposing strategic improvements to reduce conflicts within facilities.
- Collaborated with multidisciplinary teams to design rehabilitation initiatives tailored to inmate needs and challenges.
- Mentored junior staff on best practices in inmate management and conflict resolution techniques.
- Streamlined communication processes between departments, improving response times during critical incidents.
- Evaluated program effectiveness through regular assessments, driving continuous improvement in correctional services provided.
- Managed budgets, schedules, and resources for multiple construction projects simultaneously, ensuring timely completion within budget constraints.
- Managed daily operationals of a medium custody facility. Managed and trained Custody/Security staff.
Correctional Lieutenant
North Carolina Department of Corrections
05.1994 - 10.1996
- Supervised daily operations, ensuring adherence to safety protocols and facility regulations.
- Managed staff assignments, optimizing team performance and workflow efficiency.
- Implemented training programs for new officers, enhancing skill development and compliance.
- Coordinated incident response strategies, mitigating risks and maintaining order during emergencies.
- Conducted regular inspections, identifying areas for improvement in security measures and procedures.
- Developed reporting systems to track inmate behavior and facilitate communication with management.
- Led conflict resolution initiatives, fostering a positive environment among staff and inmates.
- Evaluated policy effectiveness, proposing adjustments to enhance operational effectiveness and safety standards.
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
- Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
- Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
- Collaborated with multidisciplinary teams to address inmate needs, promoting rehabilitation efforts and reducing recidivism rates.
- Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
- Served as a liaison between correctional staff and external entities such as law enforcement agencies, social services providers, or courts regarding inmate matters or facility operations.
- Improved inmate behavior by implementing structured routines and clear expectations.
- Maintained accurate records related to inmate conduct, staff performance, or facility operations, ensuring all documentation was up-to-date and readily accessible when needed.
- Assisted in the hiring process for new officers, participating in interviews and making recommendations based on candidate qualifications and fit with facility culture.
- Implemented innovative programs aimed at improving inmate behavior, fostering personal growth, and preparing them for successful reintegration into society upon release.
- Monitored security systems throughout the facility to ensure full compliance with established guidelines while promptly addressing any potential issues or concerns that arose.
- Assisted in developing policies and procedures for the efficient operation of the facility, resulting in increased safety and security.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Responded to emergency situations and provided first aid following facility guidelines.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Participated in development of correctional policies and procedures.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Correctional Lieutenant
North Carolina Department of Corrections
11.1991 - 05.1994
- Supervised employees and performance of tasks and managed offenders in a para-military environment (Impact Boot Camp)
- Implemented training programs for new officers, enhancing skill development and compliance.
- Coordinated incident response strategies, mitigating risks and maintaining order during emergencies.
- Conducted regular inspections, identifying areas for improvement in security measures and procedures.
- Developed reporting systems to track inmate behavior and facilitate communication with management.
- Led conflict resolution initiatives, fostering a positive environment among staff and inmates.
- Evaluated policy effectiveness, proposing adjustments to enhance operational effectiveness and safety standards.
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
- Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
- Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
- Collaborated with multidisciplinary teams to address inmate needs, promoting rehabilitation efforts and reducing recidivism rates.
- Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
- Served as a liaison between correctional staff and external entities such as law enforcement agencies, social services providers, or courts regarding inmate matters or facility operations.
- Improved inmate behavior by implementing structured routines and clear expectations.
- Maintained accurate records related to inmate conduct, staff performance, or facility operations, ensuring all documentation was up-to-date and readily accessible when needed.
- Assisted in the hiring process for new officers, participating in interviews and making recommendations based on candidate qualifications and fit with facility culture.
- Implemented innovative programs aimed at improving inmate behavior, fostering personal growth, and preparing them for successful reintegration into society upon release.
- Monitored security systems throughout the facility to ensure full compliance with established guidelines while promptly addressing any potential issues or concerns that arose.
- Assisted in developing policies and procedures for the efficient operation of the facility, resulting in increased safety and security.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Responded to emergency situations and provided first aid following facility guidelines.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Participated in development of correctional policies and procedures.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Coordinated responses to emergency situations arising in different prison locations.
- Supervised daily operations, ensuring adherence to safety protocols and facility regulations.
- Managed staff assignments, optimizing team performance and workflow efficiency.
Correctional Sergeant
North Carolina Department of Corrections
08.1989 - 11.1991
- Supervised daily operations to ensure compliance with security protocols and procedures in a para-military (Boot Camp) environment.
- Implemented operational improvements that enhanced safety measures and reduced incidents.
- Managed incident reports and documentation, ensuring accuracy and timely submission for review.
- Collaborated with law enforcement agencies to facilitate secure inmate transfers and court appearances.
- Developed training programs focused on de-escalation techniques for correctional officers.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised employees and performance of tasks and managed offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
- Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
- Fostered a culture of respect among staff members through open communication channels and team-building exercises.
- Collaborated with multi-disciplinary teams to develop rehabilitation programs for inmates, promoting successful reintegration into society.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
- Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
- Assisted in the development of operational plans for emergency situations, ensuring a well-prepared response team.
- Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
- Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.
- Coordinated responses to emergency situations arising in different prison locations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Responded to emergency situations and provided first aid following facility guidelines.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Participated in development of correctional policies and procedures.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Trained and mentored junior staff on conflict resolution and crisis intervention techniques.
- Conducted regular inspections to maintain safety standards within facility premises.
- Coordinated inmate activities and schedules to promote rehabilitation and reduce recidivism rates.
Correctional Officer
North Carolina Department of Corrections
11.1982 - 08.1989
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular inspections of premises to identify security risks and maintain operational integrity.
- Managed inmate behavior through effective communication and conflict resolution techniques.
- Trained new staff on security procedures, emergency protocols, and inmate management strategies.
- Developed and maintained accurate records of inmate interactions and disciplinary actions for reporting purposes.
- Led emergency response drills, improving team readiness and operational responsiveness during critical situations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Enhanced staff training programs, leading to improved operational standards.
- Supported reentry programs that prepared inmates for successful integration into society.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Streamlined inmate check-in and processing, increasing efficiency.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Ensured security of facility perimeter by conducting routine patrols.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to inquiries from inmates and other members of public.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
- Coordinated with other law enforcement personnel to exchange information.
Education
No Degree -
North Carolina Office Staff Development Training
Raleigh, NCAssociate of Arts - General Studies
Montgomery Community College
Troy, NC08-1989
Associate of Science - Criminal Justice
Montgomery Community College
Troy, NC08-1982
High School Diploma -
West Montgomery
Mount Gilead, NC06-1976
Skills
- Customer service
- Goal setting
- Employee supervision
- Deadline adherence
- Problem-solving
- New hire onboarding
- Mail handling
- Budget management
- Timesheet processing
- Events coordination
- Operations management
- Supplies ordering
- Project management
- Multiple priorities management
- Performance improvement
- Flexible schedule
- Executive support
- Record preparation
- Resource optimization
- Technical support
- Meeting facilitation
- Program management
- Expense reporting
- Budget development
- Multi-line phone systems
- Policy writing
- Travel arrangements
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- Personable and approachable
- Team collaboration
- Staff management
- Schedule coordination
- Conflict resolution
- Work Planning and Prioritization
- Scheduling
- Time management
- Relationship development
Timeline
Correctional Administrator
North Carolina Department of Corrections
10.2005 - 03.2013
Assistant Superintendent Custody/Operations Manager
North Carolina Department of Corrections
06.2003 - 10.2005
Assistant Superintendent of Custody/Operations Manager
North Carolina Department of Corrections
06.2003 - 06.2005
Correctional Superintendent
North Carolina Department of Corrections
06.2000 - 06.2003
Correctional Captain
North Carolina Department of Corrections
06.1999 - 06.2000
Assistant Superintendent Custody/Security Manager
North Carolina Department of Corrections
10.1996 - 06.1999
Correctional Lieutenant
North Carolina Department of Corrections
05.1994 - 10.1996
Correctional Lieutenant
North Carolina Department of Corrections
11.1991 - 05.1994
Correctional Sergeant
North Carolina Department of Corrections
08.1989 - 11.1991
Correctional Officer
North Carolina Department of Corrections
11.1982 - 08.1989
No Degree -
North Carolina Office Staff Development Training
Associate of Arts - General Studies
Montgomery Community College
Associate of Science - Criminal Justice
Montgomery Community College
High School Diploma -
West Montgomery