Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
References
Timeline
Generic

Tammy Forbes

Baton Rouge,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2007
2007
years of professional experience

Work History

OPS Coordinator

Collegiate Academies High School
- Current
  • Order supplies for teachers workroom weekly
  • Run daily attendance data and connect with teachers to get their attendance done
  • Addressed parent concerns/questions
  • Ensures student information is kept accurate
  • Assists Special Projects Manager with events
  • Receives and responds to student verification requests by email and fax
  • Attends all Professional Development Trainings
  • Overseer of the daily operations of bus transportation by ensuring addresses are correct and bus stop request forms are submitted timely
  • Process drops in a timely matter
  • Hold enrollment meetings and collect all required documents to close out the meeting
  • Responsible for getting Progress Reports and Report Cards mailed out to all the families by the deadline given
  • Make phone calls home to families whose students are in Jeopardy of failing due to attendance
  • Answer all incoming calls addressing the needs of the callers along with directing callers to the proper department
  • Some book keeping as it pertains to money students owed; Sports, Fees, etc.

Receptionist

IDEA Public Schools
01.2018 - 04.4018
  • Answered phone calls in a pleasant, informed manner to provide information and create a good image of the district
  • Managed telephone messaging system (office hours, inclement weather, and other recorded messages)
  • Greeted parents and visitors
  • Forward requests and messages to the appropriate individuals
  • Maintained, sorted and distributed mail for the school
  • Coordinated office meeting calendar and scheduled meetings held at the school
  • Performed other clerical tasks assigned including word processing, and operation of school database, etc
  • Attended all required Professional Development Trainings.

Campus Transportation Manager

IDEA Public Schools
04.2018 - 09.2019
  • Screened and tested candidates to demonstrate they possess or are acquiring excellent skills in operating a school bus
  • Created a culture of safety by setting the example and holding the team accountable for all safety initiatives
  • Ensured drivers completed all required training on time, as well as maintained up-to-date credentials
  • Served as a substitute driver when needed
  • Created a work environment for team members to thrive
  • Communicated with campus staff, administrators, parents, and outside agencies/vendors to exchange information, coordinate activities, resolve issues, and addressed concerns regarding transportation
  • Addressed all student behavioral problems and special accommodations for students
  • Created and kept all routes, and student records updated
  • Attended all required Professional Development Trainings.

Bus Driver

First Student
03.2012 - 01.2018
  • Transported students to and from school safely
  • Daily routine pre/post trips to ensure bus was safe to operate
  • Communicated frequently with the dispatcher on a 2-way radio system
  • Assisted in the routing department with processing bus stop request forms ensuring students were assigned to the correct bus
  • Lead bus driver over drivers/school assigned
  • Certified bus inspector
  • Served in the dispatch department as needed.

Administrative Assistant

Universal Protection Services
09.2015 - 07.2016
  • Scheduled meetings with vendors
  • Assisted security to help ensure employees were safe and secured upon arrival/departure from work
  • Weekly inventory checks
  • Office duties consisted of keeping up with all assigned sites being covered, acknowledging visitors and controlled traffic flow in the building to make sure everyone ID was scanned for safety purposes
  • Directed calls to the right department, faxing, filing, copying and also keeping the policy & procedure handbook up to date
  • Escorted visitors as needed.

Education

Completed coursework towards Associate in Arts (A.A.): Business Administration -

Baton Rouge Community College
01.2017

High School Diploma -

Christa McAuliffe Center
02.2015

Skills

  • Technical Writing
  • Software Proficiency
  • Training and Development
  • Process Improvement
  • Office inventory management
  • Office Administration
  • Telephone Etiquette
  • Team Collaboration
  • Microsoft Access
  • Tech-Savvy
  • Office Opening and Closing
  • Scheduling appointments
  • File Organization
  • Staff Management

Additional Information

I am currently serving as one of my church Administrators. I assist with keeping up with the books and church functions.

Personal Information

Title: Customer Service Representative

References

  • LaShara Trahan, Manager of Recruiting/Community Partnering, (225)366-9386, Ltrahan@collegiateacademies.org
  • Ava Miles, Office Manager, (225) 960-9421, avamiles@gmail.com
  • Victoria Celestine, College Counselor, (225) 436-6779, vstellcelestine@gmail.com

Timeline

Campus Transportation Manager

IDEA Public Schools
04.2018 - 09.2019

Receptionist

IDEA Public Schools
01.2018 - 04.4018

Administrative Assistant

Universal Protection Services
09.2015 - 07.2016

Bus Driver

First Student
03.2012 - 01.2018

OPS Coordinator

Collegiate Academies High School
- Current

Completed coursework towards Associate in Arts (A.A.): Business Administration -

Baton Rouge Community College

High School Diploma -

Christa McAuliffe Center

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