Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Lewis Tovar-Vargas

Chicago,IL

Summary

Food service professional adept at FOH and BOH operations for 8 years. Demonstrated team leader with excellent staff management skills for 5 years. I'm eager to learn, perform, and make sure my team ALWAYS WINS!

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Fry the Coop
03.2023 - Current


  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maximized quality assurance by completing frequent line checks.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Restaurant Manager

Cheba Hut
05.2021 - 06.2023
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.

Sales Representative

Grossinger KIA
08.2018 - 05.2019
  • Won rookie of the year at Grossinger Kia!
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.

Busser

Root's Handmade Pizza
08.2015 - 05.2016


  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Offered product samples, answered questions and helped customers find items.
  • Assisted customers with carry-out service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Assisted with bussing tables and cleaning up spills.
  • Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.

Education

associates degree -

Western Illinois University
01.2017

Skills

  • Bartending
  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Shift Management
  • Customer-Oriented
  • Organization and prioritization
  • Complaint resolution
  • Food Service Background
  • Customer loyalty
  • Recruitment
  • Food Safety
  • Cooking
  • Kitchen Experience
  • Food Service
  • Upselling
  • Cleaning Experience
  • Food Production
  • Catering
  • Restaurant Management
  • Retail Sales
  • Cashiering
  • Restaurant Experience
  • Serving Experience
  • Food Preparation
  • Sales
  • Time Management
  • Leadership
  • Management
  • Supervising experience
  • Team management
  • Communication skills
  • Computer skills
  • Negotiation
  • Organizational skills
  • Interviewing
  • Kitchen Management Experience
  • Sales Management

Certification

  • Producing License
  • Restaurant manager
  • Driver's License
  • ServSafe
  • Motorcycle License
  • Bartender License
  • Food Handler Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Restaurant Manager

Fry the Coop
03.2023 - Current

Restaurant Manager

Cheba Hut
05.2021 - 06.2023

Sales Representative

Grossinger KIA
08.2018 - 05.2019

Busser

Root's Handmade Pizza
08.2015 - 05.2016

associates degree -

Western Illinois University

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