Lewis Watson
Pamplin,VA
Summary
An opportunity to work in an environment utilizing technical and educational skills. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Offering 20 years of related experience.
Overview
32
32
years of professional experience
Work History
Computer Assistant
Richmond VA Medical Center
2023.01 - Current
- Planning and delivery of IT customer support services
- Customer support services
- Attention to Detail
- Diagnosing and/or resolving problems in response to customer reported incidents
- Oral Communication
- Resolve customer related technical software and hardware problems
- Maintain system files necessary to control system operations and access
- Perform other related duties and responsibilities as assigned/required
- Install and or Activate data ports
- Sanitize Network Switches
- Fiber cable management and installation
- PC imaging of workstations and laptops.
- Providing customer support to over 1,000 Veteran Affairs' employees by resolving related technical software and hardware problems .
- Diagnose and/or resolved problems in response to customer reported incident via trouble tickets.
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports covering details about data, system operation, and error monitoring.
- Assisted with updating technical support best practices for use by team.
- Configured hardware, devices, and software to set up work stations for employees.
- Recommended network security standards and upgrades to management.
- Efficiently completed over 95% production work orders under strict timelines and budgets.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested new software and hardware prior to deployment.
- Assisted in maintaining servers and systems to keep networks fully operational during peak periods.
Owner
Providential Cares, LLC
2019.01 - 2023.01
- Non-Emergency Medical Transportation
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed over 50 customer calls per day.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Technology Education Instructor
Sandusky Middle School
2008.01 - 2019.01
- Introduction to Technology – Present basic elements of technology
- Inventions and Innovations – Aide students in working through self-guided modules and software programs
- Technological Systems – Guide students in using various materials and computer software.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Composed course syllabus to clearly outline curriculum, expectations and deadlines at beginning of each course.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Developed accurate course description and select high-quality learning materials to maintain consistency across different course sections.
- Developed and managed student activities and assessments to track student progress.
- Used computers, audio-visual aids and other equipment and materials to supplement presentations.
- Conferred with parents or guardians, other teachers and administrators to resolve students' behavioral and academic problems.
- Created lesson plans and instructional materials in accordance with school district guidelines.
- Helped individuals develop life skills, improve knowledge and enhance vocational skills.
- Facilitated student discussion and provided opportunities for students to apply knowledge to real-world scenarios.
- Developed curricula and course syllabi covering required subject areas and promoting student knowledge.
- Provided individualized tutoring and support to bring up core academic knowledge of all students.
Technology Education Instructor
Sandusky Middle School
2008.01 - 2019.01
- Health and Science Careers Stem Lab – Present career knowledge and pathways in Biomedical Engineering, Biotechnology R & D, Clinical Lab Practices, Dentistry, Emergency Medical Technician, Forensics, Health Information Management, Medical Imaging, Nursing, Sports Medicine, Therapeutic Services, and Veterinary Medicine
- Presented research at conferences to promote school reputation and contribute to understanding of health and science industry.
- Instructed students individually and in groups using various teaching methods such as lectures, discussions and demonstrations.
Athletic Director
Sandusky Middle School
2015.01 - 2018.01
- Scheduling, reserving fields, and overseeing sports functions
- Arrange travel logistics for all sports teams to attend away games
- Hiring and mentoring coaches for all sports teams and managing the athletics department
- Maintain and oversee the athletic and sports facilities
- Buy athletic equipment and ensure they are maintained
- Build community relations and handle media inquiries
- Develop and implement processes and procedures for the athletics department to ensure the school remains compliant with athletic rules and regulations
- Plan fundraising events and manage the athletics department’s budget
- Ensure both boys’ and girls’ sports teams receive the same amount of attention and dedication.
- Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Oversaw coach salaries, pay rates and all other program budget aspects.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Electronics Instructor
Richmond Technical Center
2006.01 - 2008.01
- Provides and maintains a strong student Career Technical and Education organization
- Demonstrate safety procedures for all types of careers relating to robotics
- Provide knowledge of various types of robot control and drive systems
- Explain the use of robots in various industrial applications
- Aide students in exploring careers in robotics technology
- Applied Mechanics Course – Introduction to the principles involved in equipment repair, maintenance, and mechanical concepts are presented with applications in mechanical technology
- Electricity Concepts Course – Introduction of mathematical concepts used in electrical/electronic studies
- Students introduced to Ohm’s Law, series and parallel circuits
- Students taught to measure voltage, current, and resistance using basic test equipment.
Computer Systems I and II Instructor
Halifax County High School
2005.01 - 2006.01
- Teach skills and theory in basic pc hardware and software adopted by the A+ Certification Board
- Develop lesson plans and organize class activities within allotted time
- Conduct safe and orderly hands-on labs pertaining to lesson objectives
- Instruct students in the safe use and care of computer tools, eye protections, and various types of test equipment
- Communicate with parents, school counselors, and principals regarding student progress.
Technical Instructor
ECPI Technical College
2004.01 - 2006.01
- Principals of Electricity I and II Courses – Continued discussion of the concepts of current flow, resistance, power and voltage
- Magnetism, electromagnetism, and their application are presented
- Alternating Current theory is covered
- Analysis of circuits and troubleshooting techniques
- Capacitors and inductors are introduced to include their response to both DC and AC voltages
- Transformer theory and applications are presented
- Electronics I and II Courses – Introduction and continued discussion on the concepts and principals of semiconductors, diodes, power supplies, transistors, small-signal amplifiers, large-signal amplifiers, operational amplifiers, regulated power supplies, and digital signal processing.
Technical Instructor
ECPI Technical College
2004.01 - 2006.01
- Digital Technology I and II Courses – Covers basic digital logic, computer numbering systems, basics logic gates, and digital integrated circuit technology such as interfacing, encoders, decoders, flip-flops and displays
- Also, counters, shift registers, arithmetic circuits, memories, digital systems and interfacing analog and digital devices are taught.
Electronics Instructor
Prince Edward County Middle School
1999.01 - 2002.01
- Teach skills and knowledge in electronics to secondary students, utilizing course of study adopted by the School Board and other appropriate learning activities.
Corporal / E-4
United States Marine Corps
1992.05 - 1995.09
Education
Associate of Applied Science -
ECPI University
Richmond, VASkills
- Hardware Configuration
- Vendor Communication
- Training Development
- Software Evaluation
- Software Installation
- Network Maintenance
- Incident Management
- Computer Diagnostics
- VoIP Installation
- Service Schedule Coordination
- Documentation Development
- Technical Troubleshooting
- Desktop Support
- System Optimization
- Technical Documentation
- Help Desk Support
- Report Preparation
- User Support
- Customer Needs Assessment
- Component Replacement
- Delivery Management
- Customer Service
- System Maintenance
- Online Chat Support
- Supply Management
- Device Installation
- Highly Professional
- Error Detection
- Teamwork and Collaboration
- Creative Issue Resolution
- Active Listening
- Analytical and Methodical
- Remote Technical Support
- Equipment Repair
- Equipment Inspection
- Organizational Skills
- Laptop Servicing
- Customer Communication and Empathy
- Customer Service Expert
- TCP/IP
- Hardware Diagnostics
- Troubleshooting Network Issues
- Collaborative Team Player
- Attention to Detail
- Microsoft Windows and Office
- Employee Computer Support
- Problem-Solving
References
Available upon Request.
Timeline
Computer Assistant
Richmond VA Medical Center
2023.01 - Current
Owner
Providential Cares, LLC
2019.01 - 2023.01
Athletic Director
Sandusky Middle School
2015.01 - 2018.01
Technology Education Instructor
Sandusky Middle School
2008.01 - 2019.01
Technology Education Instructor
Sandusky Middle School
2008.01 - 2019.01
Electronics Instructor
Richmond Technical Center
2006.01 - 2008.01
Computer Systems I and II Instructor
Halifax County High School
2005.01 - 2006.01
Technical Instructor
ECPI Technical College
2004.01 - 2006.01
Technical Instructor
ECPI Technical College
2004.01 - 2006.01
Electronics Instructor
Prince Edward County Middle School
1999.01 - 2002.01
Corporal / E-4
United States Marine Corps
1992.05 - 1995.09
Associate of Applied Science -
ECPI University
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