Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lewis Weatherford

Summary

Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

Zaxbys LLC
03.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Booze Pops

Sales Contractor
04.2021 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Assistant General Manager

Playa Bowls LLC
12.2019 - 04.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Assistant Manager

Cookout
06.2019 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Process Support Production Associate

BMW Manufacturing
01.2016 - 03.2019
  • Used equipment properly to avoid workplace hazards or injuries.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Participated in training sessions to enhance skills and knowledge.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Delivered troubleshooting assistance to bring machines back to full functionality.
  • Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.

Kitchen Manager

Kitchen Manager
06.2006 - 09.2013
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.

Education

Associate of Arts - Culinary Arts

The Culinary Institute of Charleston
North Charleston, SC

High School Diploma -

Cross High School
Cross, SC
05.2012

Skills

  • Product Cost Management
  • Labor Cost Management
  • Sales Team Development
  • Staff Development
  • Market Growth
  • Profit and Loss
  • Safety Assurance
  • Food Preparation and Safety
  • Cross-Functional Team Management
  • Menu Planning
  • Employee Scheduling
  • Risk Management

Certification

ServSafe Certified

Timeline

General Manager

Zaxbys LLC
03.2023 - Current

Booze Pops

Sales Contractor
04.2021 - 03.2023

Assistant General Manager

Playa Bowls LLC
12.2019 - 04.2021

Assistant Manager

Cookout
06.2019 - 12.2019

Process Support Production Associate

BMW Manufacturing
01.2016 - 03.2019

Kitchen Manager

Kitchen Manager
06.2006 - 09.2013

Associate of Arts - Culinary Arts

The Culinary Institute of Charleston

High School Diploma -

Cross High School

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Lewis Weatherford