Lewis Williams
Katy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
International Industrial Projects Operator
DHL Global Forwarding
03.2023 - Current
- Enhanced warehouse efficiency by streamlining freight handling processes and implementing organizational systems.
- Reduced shipment delays through diligent tracking of incoming and outgoing shipments, ensuring timely deliveries.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Provided exceptional customer service when resolving issues related to damaged or lost shipments, ensuring client satisfaction.
- Supported continuous improvement efforts through consistent communication with supervisors about potential areas for growth and development in freight handling processes.
- Facilitated smooth shipping operations by coordinating effectively with transportation providers and other logistics partners when necessary.
- Ensured compliance with all relevant regulations and guidelines during daily freight handling activities, avoiding costly fines and penalties for the organization.
Waitstaff Manager
Taste Of Texas Restaurant
01.2016 - 03.2023
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Developed a comprehensive staff training program, resulting in improved service quality.
- Managed inventory and controlled costs, optimizing restaurant profitability.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Implemented performance evaluation system for waitstaff, fostering continuous improvement and professional growth.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
Senior Care Manager
Kings Palace
06.2010 - 01.2016
- Enhanced patient care by developing and implementing comprehensive care plans tailored to individual needs.
- Reduced hospital readmission rates by closely monitoring patients'' progress and adjusting care plans as needed.
- Managed a team of healthcare professionals, ensuring consistent delivery of high-quality care services.
- Streamlined communication between multidisciplinary teams, resulting in improved patient outcomes and satisfaction.
- Optimized resource allocation through effective caseload management, prioritizing high-risk cases for immediate attention.
- Evaluated the effectiveness of implemented care plans by tracking patient progress over time and making necessary adjustments.
Education
Bachelor of Arts - Supply Chain Management
University of Houston - Downtown
Houston, TX05.2024
Associate of Arts - First Line Logistics
Lone Star College System
Spring, TX05.2020
High School Diploma -
The Woodlands High School
The Woodlands, TX05.2006
Skills
- Accounts Payable and Accounts Receivable
- Business Correspondence
- Effective Customer Service
- Special Projects
- Efficient Data Entry
- Business Operations
- Customer Support Needs Assessment
- Client Retention
Accomplishments
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Oversee the successful processing and transport of high volume Oil Well Tools on a daily basis overseas for Marathon Oil Company
Timeline
International Industrial Projects Operator
DHL Global Forwarding
03.2023 - Current
Waitstaff Manager
Taste Of Texas Restaurant
01.2016 - 03.2023
Senior Care Manager
Kings Palace
06.2010 - 01.2016
Bachelor of Arts - Supply Chain Management
University of Houston - Downtown
Associate of Arts - First Line Logistics
Lone Star College System
High School Diploma -
The Woodlands High School