Lewis A Chewning Jr

Managed medications for client including dispensing and refills.

Helped manage finances, bill paying, deposits etc.

Cleaned home and kept sanitary.

Meal preparation due to dietary restrictions.

Grocery shopping.

Adapted caregiving approaches based on changing client needs demonstrating flexibility in service provision.

Day trips to manage depression.

Provided companionship to clients, engaging in meaningful conversations and activities.

• Conducted market research to identify new business opportunities.
• Analyzed sales and marketing data for improved strategies.
• Improved brand visibility with well-executed promotional campaigns.
• Enhanced team collaboration through regular communication channels, fostering a positive work environment.
• Implemented new scripts for appointment calling.
• Responsible for all call center activities.
• Managed data input fro CRM.
• Improved market share year over year.

• Identified areas in need of improvement and implemented solutions.
• Monitored field trips and special events to maintain safety and increase attendee retention.
• Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
• Planned special Fundraising events for program to rehabilitate and remodel center for clients.
• Supported individuals with mental issues, liaising between participants, and program executives about needs.
• Supported local initiatives by partnering with businesses, non-profits, and government agencies to address community needs.
• Built trust among participants by consistently demonstrating empathy, understanding, and respect during discussions on sensitive topics or conflicts within the group setting.
• Played an instrumental role in developing a strategic plan for addressing key issues identified by residents as high priorities for the community.
• Promoted a sense of belonging among residents by fostering an inclusive and supportive environment for all community members.
• Conducted meetings with clergy, community leaders and organizational ally leadership.

• Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
• Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
• Assessed credit reports and financial statements to identify potential risks and implement appropriate measures for prevention.
• Maintained detailed records of client interactions, ensuring accurate documentation of all transactions and communications.
• Contributed valuable insights during team meetings designed to improve overall departmental performance and client satisfaction.
• Established credibility as a trusted advisor by consistently delivering on promises, maintaining confidentiality, and demonstrating a deep understanding of clients'' financial challenges.
• Enhanced company reputation by resolving complex client issues through effective communication and negotiation skills.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Responded to customer inquiries and provided detailed account information.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
• Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
• Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
• Trained junior marketing staff, elevating team capabilities and performance.
• Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
• Executed email marketing campaigns to nurture leads and convert prospects into customers.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.

• Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
• Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
• Resolved escalated customer issues promptly and professionally to maintain satisfaction.
• Established and oversaw performance targets for call center associates.
• Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
• Analyzed customer feedback to identify improvement opportunities and develop action plans.
• Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
• Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.