Lewis Asu Ojong Asu
LOS ANGELES,CA
Summary
Dynamic customer service professional with a proven track record at Chipotle, excelling in conflict resolution and customer satisfaction. Recognized for enhancing the shopping experience through effective product recommendations and up-selling techniques, consistently achieving high customer loyalty and engagement. Reliable team player committed to maintaining operational excellence and fostering a positive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Chipotle
09.2023 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers daily.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new team members on operational procedures and customer engagement techniques.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Redeemed coupons to discount purchases.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Sales Associate
Ting Irie
01.2020 - 08.2023
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Engaged customers through product demonstrations, effectively showcasing features and benefits of offerings.
- Collaborated with team members to maintain store presentation, adhering to visual merchandising standards.
- Utilized POS systems for efficient transaction processing and accurate sales tracking.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Associate of Science - Cloud Networking And Cyber Security
Los Angeles Pierce College
Woodland Hills, CA06-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Customer focus
- Up-selling techniques
- Product recommendations
- Time management
- Conflict resolution
- Cultural awareness
- Stress management
Certification
- Cloud Networking Training - Current
Languages
French
Professional Working
Timeline
Customer Service Cashier
Chipotle
09.2023 - 11.2025
Sales Associate
Ting Irie
01.2020 - 08.2023
Associate of Science - Cloud Networking And Cyber Security
Los Angeles Pierce College